MELANIE BARRIOS
South Gate
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Compassionate COVID-19 Swabber known for high productivity and efficiency in task completion. Skilled in patient communication, sample collection, and data recording. Excel at empathy, active listening, and stress management to ensure positive patient experiences. Ready to leverage specialized skills and soft skills in a challenging environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist
Lakewood Healthcare Center
Lakewood
12.2023 - Current
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
COVID-19 Swabber
ARCpoint Labs of Santa Fe Springs
Santa Fe Springs
12.2020 - 11.2022
- Set up, maintained and verified sterility of lab equipment and tools
- Collect blood and tissue samples with focus on accuracy ad adherence to aseptic techniques
- Analyzed experiment and test results to validate adherence to standards and specifications
Customer Representative
Gold Acceptance
Santa Fe Springs
08.2017 - 07.2019
- Answered customer telephone calls promptly to avoid on-hold wait times
- Responded to customer requests for products, services, and company information
- Provided primary customer support to internal and external customers in fast-paced environment
- Maintained customer telephone satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Non-Profit Intern
Kaiser Permanente Bellflower Medical Offices
Bellflower
12.2015 - 07.2016
- Organize and arrange doctors meeting rooms
- Participate in print and formed important health flashcards pamphlets
- Distribution of incoming/oncoming mail to each doctor to their office
- Sorted and organized files, spreadsheets and reports
Education
Associate of Arts - Psychology, Sociology
Long Beach City College
Long Beach, CA01.2024
High School -
South Gate High School
South Gate, CA06-2017
Skills
- Flexible and Adaptable
- Self-Motivated
- Strong Verbal Communications
- Decision-Making
- Team Building
Certification
COVID Compliance Officer
Timeline
Receptionist
Lakewood Healthcare Center
12.2023 - Current
COVID-19 Swabber
ARCpoint Labs of Santa Fe Springs
12.2020 - 11.2022
Customer Representative
Gold Acceptance
08.2017 - 07.2019
Non-Profit Intern
Kaiser Permanente Bellflower Medical Offices
12.2015 - 07.2016
Associate of Arts - Psychology, Sociology
Long Beach City College
High School -
South Gate High School