Friendly and empathetic professional dedicated to delivering exceptional service and support. Excellent communication skills and a solid understanding of customer needs and conflict resolution. Strong problem-solving abilities. Goal is to foster positive customer relationships and make valuable contributions to customer satisfaction and loyalty.
Developed strong interpersonal and communication skills in fast-paced, multilingual customer service environment. Demonstrated ability to navigate complex customer interactions and resolve issues effectively, fostering positive relationships. Seeking to transition into new field, bringing diverse skill set adaptable to various professional settings.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Baker/Cashier Assistant
Crumbl Cookies
03.2024 - Current
Processed customer orders and payment transactions.
Collaborated with team members to complete tasks and maintain smooth running of bakery.
Cleaned and maintained kitchen equipment and oven.
Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
Trained and supervised new employees on bakery operations and procedures.
Monitored temperatures of ovens, proof boxes and other equipment.
Student Volunteer
Montgomery Food Bank
12.2023 - 02.2024
Took and followed detailed directions from others.
Exemplified leadership qualities while coordinating group activities, delegating tasks effectively, and maintaining open lines of communication among team members.
Maintained tidy and organized environment to comply with cleanliness standards.
Worked in team environment to maintain high levels of productivity.
Positively impacted the lives of countless individuals within the community by dedicating time, energy, and passion towards meaningful causes as a student volunteer.
Education
Associate of Arts -
Lone Star College-Montgomery
The Woodlands, TX
08-2025
High School Diploma -
Splendora High School
Splendora, TX
05-2023
Skills
Bilingual (Fluent in Spanish)
Organizational abilities
Customer service
Time management
CPR certified (2022-2023)
Food safety and sanitation
Stock rotation
Conversant in both Spanish and English
Equipment cleaning
Task prioritization
Certification
Certified Nursing Assistant (CNA) - State Board Certified NursIng Assistant
Basic Life Support (BLS) Certification - American Heart Association. (2022-2023)
Food Handler Certification (FHC) - State or County Health Departments.