Jaqueline Rubi Gamero
Heartland
Summary
I am an excellent worker who can handle diverse real-life work situations through self-guidance and determination to get the job done correctly. Efficiency within creative guidelines is my manner of working. I am a fast learner in any given task. I am creative in everything I do, so dedication to perfect something meaningful is a given.
Overview
6
6
years of professional experience
Work History
Office Assistant
Lakeside Motors
09.2024 - Current
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated and scheduled meetings and appointments.
- Supported staff on special assignments.
- Input data into spreadsheets and databases.
- Monitored and tracked budgets and expenses.
- Compiled and analyzed data to produce reports.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Customer Service Representative
AFCAT
05.2023 - 12.2023
- Data entry through Business Central, worked with Microsoft programs like Excel, Word, and PowerPoint, as well as Google software
- Customer service, receptionist
- Managed a high volume of customer inquiries via phone, email, and chat to provide timely and effective resolutions
- Managed customer accounts thoughtfully and assisted in orders through shipping and delivery completion
- Resolved customer complaints and issues professionally and efficiently, consistently achieving high customer satisfaction ratings
- Processed orders, returns, and exchanges accurately and efficiently to ensure a seamless customer experience
- Maintained detailed records of customer interactions and transactions to track trends and identify areas for improvement
- Collaborated with cross-functional teams to address complex customer issues and improve overall customer service processes
Merchandising Employee
FC Dallas
12.2022 - 12.2023
- Cashier, customer sales and service specialist, sports merchandise employee, and soccer game personnel
- Responsible for implementing visual merchandising strategies to create engaging product displays and drive sales
- Analyzed sales data and customer feedback to make informed merchandising decisions and optimize inventory levels
- Managed inventory levels to optimize sales and minimize stockouts, resulting in a 15% increase in revenue
- Demonstrated expertise in selecting and sourcing high-quality sports merchandise from various suppliers and manufacturers
- Provided exceptional customer service by assisting shoppers with product inquiries, sizing information, and recommendations, resulting in high customer satisfaction scores
- Visual design skills on the showroom floor to inform about new items and increase customer sales
Warehouse Associate
Amazon Warehouse
08.2020 - 12.2020
- Managed product staging to efficiently transfer items between receiving, storage, and shipping locations
- Prepared orders for shipment by systematically picking, packing, and labeling merchandise
- Efficiently followed picking orders to locate and retrieve items from warehouse shelves
- Assisted in inventory management by conducting cycle counts and performing stock checks
- Collaborated with team members to fulfill customer orders accurately and on time
- Pallet online order building through cleanliness and organization
Online Grocery Shopper
Walmart
04.2019 - 07.2020
- Fulfilled online orders through a team of workers, picked groceries promptly, took groceries to customers' car, customer service oriented by taking in customer comments and concerns, ability to help customers locate items on the floor, and excellent memory skills
- Accurately fulfilled online grocery orders based on customer preferences and special requests
- Demonstrated excellent time management skills to complete orders within tight deadlines
- Uphold exceptional customer service standards by providing friendly and helpful assistance to online shoppers
- Maintained a high level of organization to ensure efficient picking and packing of groceries
Line Cook/Prep Cook
Firehouse Subs
09.2019 - 01.2020
- Prepared sandwich orders on the line in a fast-paced fast-food environment, experienced in cashier-led duties and promotional sales
- Expertly prepare a variety of sandwiches and salads according to customer preferences and dietary restrictions
- Utilize kitchen equipment such as slicers, grills, and sandwich presses to ensure proper cooking and assembly of ingredients
- Consistently uphold food safety and sanitation guidelines to promote a clean and organized work environment
- Provide exceptional customer service by engaging with guests, offering menu recommendations, and accommodating special requests without compromising efficiency
- Operated cash register and processed customer transactions efficiently and accurately
Insider
Domino's
08.2018 - 07.2019
- Constructed food items such as pizzas and baked goods, experienced in cashier-led duties and promotional sales
- Maintained strong relationships with key stakeholders, including vendors and clients, to ensure seamless operations and customer satisfaction
- Consistently maintained a clean and organized workstation, adhering to all food safety and sanitation guidelines
- Demonstrated strong communication skills when working in a fast-paced kitchen environment, collaborating with team members to ensure smooth operations
- Efficiently processed transactions and handled cash, credit, and debit card payments with accuracy
Education
Bachelors of Fine Art -
University of North Texas at Denton
Denton, Tx05.2023
Skills
- Bilingual (Fluent in Spanish)
- Detail-oriented
- Time management
- Creative idea management
- Administrative Skills
- Microsoft Office
- Adobe Programs
- Business Central
- Computer Skills
Timeline
Office Assistant
Lakeside Motors
09.2024 - Current
Customer Service Representative
AFCAT
05.2023 - 12.2023
Merchandising Employee
FC Dallas
12.2022 - 12.2023
Warehouse Associate
Amazon Warehouse
08.2020 - 12.2020
Line Cook/Prep Cook
Firehouse Subs
09.2019 - 01.2020
Online Grocery Shopper
Walmart
04.2019 - 07.2020
Insider
Domino's
08.2018 - 07.2019
Bachelors of Fine Art -
University of North Texas at Denton
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