MELANIE BECKER
Fort Collins,CO
Summary
Customer-obsessed digital health product lead and UX researcher with 10+ years of experience turning ambiguous ideas into usable, scalable solutions. I own the full lifecycle—discovery, prioritization, delivery, and change enablement—driving insight-led roadmaps, crisp execution, and clear communication. I bridge clinical, operations, design, and engineering to align teams around evidence, simplify complexity, and ship valuable solutions. Comfortable wearing many hats (product lead, researcher, CX, project management, scrum master), I thrive in dynamic, messy environments—quickly building the structure, rituals, and artifacts that accelerate learning, adoption, and measurable outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Product Operations & Discovery Consultant
C3LX, Inc
Denver, Colorado
03.2024 - Current
- Supplier/Partner Portal Re-launch. Rebuilt a partner portal to streamline intake, sourcing, and support. Led discovery research, defined scope, prioritized MVP, led UAT, and coordinated change communications. Result: New portal adoption surpassed legacy within the first week, and support tickets and email back-and-forth were reduced.
- B2C → B2B Website Rebuild. Project-managed a full redesign and content shift from consumer-focused to enterprise positioning; aligned stakeholders, vendor partners, and internal SMEs. Result: clearer ICP messaging, improved CTA paths, and faster content governance.
- Agile Transformation for the Internal Tech Team. Established rituals, role clarity, prioritization framework, and working agreements; built a living roadmap and Definition of Ready/Done. Result: improved visibility and throughput; leadership could finally trade off strategic vs. Urgent work.
Founding Product Operations Manager
C3LX
Broomfield, CO
06.2018 - 04.2023
- Led the end-to-end lifecycle of digital health products (discovery → launch → scale), grounding strategy in clinician and patient research, billing compliance regulations, and analytics to advance value-based care and population health goals.
- Translated strategy into action—owned value streams and roadmaps; wrote clear user stories, acceptance criteria, and Definitions of Done; applied Design Thinking within Agile to ship usable, scalable, and compliant (HIPAA/PHI/PII/GDPR) solutions.
- Served as a cross-functional subject-matter expert, bridging clinical, product, design, engineering, QA, and scrum—unblocking teams and converting insights into workflows, training, and playbooks.
- Led project management, user research, and UAT for a flagship platform that transformed the business model (approximately 90% services / 10% tech to approximately 90% tech / 10% services), managing over $1M in software engagements that improved operational efficiency and care delivery.
- Built and maintained implementation and care model playbooks; led complex go-lives (including API integrations, as well as third-party partners overseas during COVID-19); established solution governance, release management, and vendor performance SLAs.
- Created and institutionalized the Product Development Lifecycle—stage gates from discovery to validation, to build, to release; artifact templates (PRDs, story maps, acceptance criteria, risk/compliance checklists); and delivery rituals (backlog/refinement, sprint reviews, clinical UAT, release readouts). Coached PMs, POs, UX designers, and engineering leads to adopt the model, improving predictability and quality.
Scrum Master
Hewlett Packard Enterprise
Fort Collins, CO
01.2017 - 06.2018
- Removed impediments and coached teams; one team became the first to meet Definition of Done in new env.
- Co-developed and delivered agile/scrum trainings to teams and business-unit audiences.
- Contributed to enterprise agile transformation (post-acquisition), fostering empowerment and transparency.
- Planned global Hackathon events; facilitated collaborative innovation and team cohesion.
Project Specialist
Hewlett Packard Enterprise
Fort Collins, CO
06.2015 - 06.2018
- Drove on-time deployment for three software programs via cross-org coordination, scope control, and risk mgmt.
- Built sustaining processes for StoreVirtual 3200, improving service quality for thousands of customers.
- Created electronic defect management for OS 13.6, saving $45K in 12 weeks; helped lead SAFe ceremonies.
Education
B.S. - Engineering Management, General Engineering (Civil focus), Business minor
Gonzaga University
Spokane, WA05-2015
Skills
- Product discovery research
- UX research with patients and clinicians
- Cross-functional stakeholder alignment
- Process optimization and improvement
- Change management and training for care teams
- Agile delivery in regulated environments
- Product requirements and roadmapping
- Design thinking innovation
- Patient and clinician journey mapping
- Data-driven prioritization and ROI
- Usability testing
- HIPAA, PHI, and GDPR risk and governance
- Technology vendor vetting and management
- Coaching PM, PO, UX, and engineering
Certification
- CSM (Scrum Alliance)
- Professional Scrum Master I (Scrum.org)
- IDEO U - Insights for Innovation; Design Thinking coursework
- Customer Experience Certificate - Univ. of Colorado Boulder (Leeds)
- Leadership/Management Programs: HPE Leadership Dev., Turning the Corner Management Training, Introspect International - The Mindset of Leadership
- Toastmasters - Competent Communicator
Skills And Tools
product discovery, UX research, stakeholder facilitation, change comms, content ops, PMO, customer experience/support, process optimization, agile methodologies, training, product requirements, B2B go-to-market, Rest API, Salesforce, Marketing Cloud, Jira, Figma, Bubble, HubSpot, GitHub, Slack, Postman, Design Thinking, Lean Start-up, user journey mapping, usability testing, roadmapping, prioritization frameworks, continuous discovery habits
Volunteer And Leadership
Co-Chair, HOPE Ministry, 2024
Keywords
- UX research
- Digital Health
- Value-based care
- Product/process discovery
- Change management
- Requirements gathering
- Stakeholder management & communication
- Project/program management
- Agile/scrum
- Technology innovation
- B2B go-to-market
- Web & mobile apps
Timeline
Product Operations & Discovery Consultant
C3LX, Inc
03.2024 - Current
Founding Product Operations Manager
C3LX
06.2018 - 04.2023
Scrum Master
Hewlett Packard Enterprise
01.2017 - 06.2018
Project Specialist
Hewlett Packard Enterprise
06.2015 - 06.2018
B.S. - Engineering Management, General Engineering (Civil focus), Business minor
Gonzaga University