Melanie Benford-Jackson
Park Forest,IL
Summary
A talented self-starter professional considered knowledgeable leader and dedicated problem solver. Brings five years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Administrator
Calvin Christian School
South Holland , IL
05.2019 - Current
- Submit timely reports and prepare presentations/proposals as assigned
- Oversee and maintain over 100 student records and personnel files
- Implement new policies and protocols for ordering supplies and recordkeeping
- Ensure compliance with local, state, and federal standards
- Maintain confidentiality of all sensitive material and information.
- Interacted with customers by phone, email or in-person to provide information.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Trained new employees on administrative procedures, company policies and performance standards.
Executive Assistant
The Bridge Teen Center
Orland Park , IL
01.2018 - 05.2019
- Maintained a professional presence when answering phones and guests at the office routing inquiries to the appropriate personnel
- Generated financial reports in Quickbooks for Executive Director and Director of Marketing on a regular basis
- Prepared board packages and reports for Executive Director
- Helped facilitate the Executive Director’s calendar and events by scheduling weekly meetings to stay in sync with appointments for the upcoming week
- Handled receipt of all donations and subsequent follow up with donors for acknowledgement
- Prepared employee handbooks and onboarding forms for distribution for new hires across all programs
- Managed the Bridge’s social media presence helping to scale the brand digitally
Volunteer Coordinator
The Bridge Teen Center
Orland Park , IL
01.2018 - 05.2019
- Redesigned the volunteer recruitment and interview process for potential volunteers guiding each candidate along the interview process
- Updated volunteer policies and manuals for better compliance and support for roster of volunteers
- Designed and implemented a volunteer onboarding system including background checks, Bridge policy overview and monthly trainings
- Grew volunteer base from 45 active volunteers to over 75 through effective management and process design
- Scheduled volunteers weekly ensuring all positions are filled for program activities
- Organized volunteer appreciation events to increase retention of active volunteers
- Created and distributed quarterly volunteer newsletter
School Secretary
Monee Elementary School
Monee , IL
08.2017 - 12.2017
- Provided support to the principal, vice principal and teaching staff helping boost productivity and administrative capacity for the entire office and support staff
- Upheld the highest standard of confidentiality and privacy when handling student information ensuring the effective handling of records
- Managed all recordkeeping for students and staff
- Oversaw the registering of new and returning students through Skyward database software resulting in all students being entered into the system in a timely fashion.
Guest /Substitute Teacher
Dolton School District 149
Calumet City , IL
11.2015 - 06.2017
- Created a classroom environment that is conducive to learning and appropriate to the maturity and interests of the students
- Guide the learning process toward the achievement of curriculum goals and objectives as indicated in the lesson plans assigned
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Sales Consultant/Customer Service Representative
UniFirst Corporation
Mokena , IL
07.2014 - 08.2015
- Provided information and administrative support by answering questions and requests through phone and/or email
- Resolved administrative problems by coordinating preparation of reports, analyzing data, data entry, keying orders, and identifying solutions
- Organized and scheduled meetings and appointments for senior staff members
- Managed customer accounts, contracts, pricing, and renewals guaranteeing customer satisfaction with services provided
Education
Master of Science - Human Resource Management
Indiana Wesleyan University
Marion, IN04.2018
Bachelor of Arts - Public Relation & Advertising, Hospitality
DePaul University
Chicago, IL06.2014
Skills
- Office Management
- Electronic Filing System
- Customer Satisfaction
- Data Entry and Maintenance
- Microsoft Office
- G Suite
Additional Information
- R.A.Y. Scholarship Recipient - January 2013
- Lady Anna Peoples-Jones Scholarship Recipient - September 2012
Certification
- Certified in Project Management, Google - May 2022
Volunteer at New2You Thrift Store
For two years, I have volunteered and served at New2You Thrift Store in Lansing, IL that partners and financially supports two private Christian schools in the area. I have been a cashier, bagger, and sorter. Every time I have served, I have been able to minister and connect with all types of people
Timeline
Office Administrator
Calvin Christian School
05.2019 - Current
Executive Assistant
The Bridge Teen Center
01.2018 - 05.2019
Volunteer Coordinator
The Bridge Teen Center
01.2018 - 05.2019
School Secretary
Monee Elementary School
08.2017 - 12.2017
Guest /Substitute Teacher
Dolton School District 149
11.2015 - 06.2017
Sales Consultant/Customer Service Representative
UniFirst Corporation
07.2014 - 08.2015
Master of Science - Human Resource Management
Indiana Wesleyan University
Bachelor of Arts - Public Relation & Advertising, Hospitality
DePaul University
- Certified in Project Management, Google - May 2022
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