Summary
Overview
Work History
Education
Skills
Timeline
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Melanie Bowen

Summary

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization.

Overview

23
23
years of professional experience

Work History

Master Cosmetologist/Owner/Operator

Glow Salon
02.2006 - Current
  • Managed day-to-day business operations.
  • Trained and motivated employees to perform daily business functions.
  • Established foundational processes for business operations.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.

Customer Service Specialist

Rebel Auction Co
01.2001 - Current
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Provided primary customer support to internal and external customers.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Took payment information and other pertinent information such as addresses and phone numbers for customers to bid.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Master Cosmetology -

Ogeechee Technical College
Statesboro, GA

Skills

  • Client Consultations
  • Product Knowledge
  • Expertise skills
  • Time management
  • Excellent customer service skills
  • Team leadership

Timeline

Master Cosmetologist/Owner/Operator

Glow Salon
02.2006 - Current

Customer Service Specialist

Rebel Auction Co
01.2001 - Current

Master Cosmetology -

Ogeechee Technical College

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Melanie Bowen