Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Melanie Briscoe

Youngstown,OH

Summary

Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

19
19
years of professional experience

Work History

Service Warranty Admin

Leaf Home North LLC
Hudson, OH
02.2024 - Current
  • Process service warranty tickets for LF customers
  • Answer phone calls in a professional, enthusiastic matter and provide information to answer customers questions and concerns
  • Provide excellent customer service to resolve customer inquiries.
  • Perform service ticket checks to ensure business guidelines were met
  • Display strong telephone etiquette, effectively handling difficult calls.
  • Analyze company's KPIs and implement improvements to increase performance.

Owner

Candle Bomb Creations Co
Youngstown, OH
04.2023 - Current
  • Created scented candles with natural ingredients such as beeswax, soy wax, and essential oils.
  • Developed molds for various sizes and shapes of candles.
  • Followed standard operating procedures for making different types of candles.
  • Researched new techniques and materials to improve product quality.

Sales Coordinator

Anne Holland Ventures
Lakewood, CO
10.2019 - 07.2020
  • Developed template email responses to streamline client communication.
  • Processed DocuSign contracts and ensure proper signatures were executed.
  • Updated client information as needed.
  • Processed magazine subscriptions.
  • Assisted vendors with all tradeshow guidelines and policies
  • Fostered relationships with customers to expand customer base and retain business.
  • Coordinated and finalized sales proposals to complete purchases.

Retail Sales Supervisor

DSW Inc.
Aurora, CO
09.2018 - 03.2019
  • Assisted with manager on duty responsibilities
  • Drove associate engagement with customers/sales
  • Superior customer service
  • Daily opening/closing procedures
  • Loss prevention
  • Merchandising
  • Coaching/training

Real Estate Specialist

VERIZON WIRELESS
Aurora, CO
10.2015 - 12.2018
  • Developed, implemented and managed all leasing for cell site locations
  • Managed Site Acquisitions/A&E firms
  • Property Management
  • Lease negotiation
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our site projects
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Analyst

VERIZON WIRELESS
Aurora, CO
04.2008 - 10.2015
  • PeolpeSoft Buyer for all project funding/PO requests
  • Reviewed budget to ensure all dollars are committed, items received and vendors paid
  • Tracked cell tower equipment inventory
  • Purchase order creation and management.

Retail Solution/Customer Service Specialist

VERIZON WIRELESS
Lakewood, CO
12.2004 - 04.2008
  • Analyzed customers needs and present value added solutions
  • Delivered the best product set-up and coaching for the customer
  • Maintained knowledge of products and services offered and replenished products on sales floor.
  • Demonstrated store's values and mission through customer service to ensure complete customer satisfaction
  • Engaged customers while solving issues and providing solutions with fast and accurate transaction processing
  • Performed cash receipt audits

Education

Medical Technology

Youngstown State University
Youngstown, OH

Skills

  • Microsoft Office (Excel, Word)
  • Project management
  • Negotiation and resolution skills
  • Detail oriented
  • Excellent customer service and communication skills
  • Requires minimal supervision

Affiliations

Several Recognition/Spot Light Awards 

2-time Employee of the Month 

Managed special projects of 600+ cell site and received Quiet Hero Award

Timeline

Service Warranty Admin

Leaf Home North LLC
02.2024 - Current

Owner

Candle Bomb Creations Co
04.2023 - Current

Sales Coordinator

Anne Holland Ventures
10.2019 - 07.2020

Retail Sales Supervisor

DSW Inc.
09.2018 - 03.2019

Real Estate Specialist

VERIZON WIRELESS
10.2015 - 12.2018

Analyst

VERIZON WIRELESS
04.2008 - 10.2015

Retail Solution/Customer Service Specialist

VERIZON WIRELESS
12.2004 - 04.2008

Medical Technology

Youngstown State University

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