Summary
Overview
Work History
Education
Skills
Timeline
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Kentoria Wright

Durham,NC

Summary

Customer-focused professional with a solid track record in delivering exceptional service and resolving customer concerns. Proficient in payment processing, efficient typing, and effective de-escalation strategies. Strong soft skills, including communication and empathy, enable me to build rapport and ensure positive customer experiences. Seeking to utilize these skills to drive customer satisfaction and contribute to the success of a forward-thinking organization.
Authorized to work in the US for any employer

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Globe Life
McKinney
04.2023 - 03.2024
  • Delivered exceptional customer service by leveraging strong soft skills.
  • Processed payments and provided insurance quotes, demonstrating comprehensive knowledge of products and services.
  • Educated team members on strategies to lower Average Handling Time (AHT) for inquiries and concerns.
  • Assisted in drafting and reviewing team communications to ensure clarity and professionalism.
  • Processed loan applications while adhering to company policies and regulatory requirements.
  • Exceeded Key Performance Indicators (KPIs) related to customer service, efficiency, and productivity.

Cook

Aramark @UNC
Chapel Hill
08.2018 - 12.2019
  • Prepped vegetables and stock bases for high-volume meals.
  • Maintained a clean workspace and organized food stocks.
  • Prepared meals for over 5,000 students at peak service times.

Cook-Temp

North Carolina State University
Raleigh
10.2015 - 03.2016
  • Prep vegetables and stock bases for dishes
  • Maintain a clean work space
  • Store, rotate, and maintain organization of food stock
  • Prepare meals at high-volume for over 5000 students.

Customer Service Associate

Lowes Home Improvement
Wake Forest
03.2014 - 07.2015
  • Provided customer assistance to ensure high-quality experiences and satisfaction.
  • Operated the cash register efficiently during peak hours.

Tech Support Agent

ACS-Xerox
Cary
12.2011 - 12.2012
  • Provided technical support for Sprint, troubleshooting devices and offering product education.
  • Collaborated with team members to achieve common goals.

Education

Some College (No Degree) -

The Chef's Academy
Morrisville, NC

Skills

  • Customer Service
  • Communication Skills
  • Technical Support
  • Time Management
  • Organizational Skills
  • Microsoft Office (Excel, Word)
  • Data Entry
  • De-escalation Strategies
  • Culinary Techniques (Soups, Stocks, Sauces, Meat and Poultry)
  • Kitchen Safety and Sanitation
  • Effective Phone Etiquette

Timeline

Customer Service Representative

Globe Life
04.2023 - 03.2024

Cook

Aramark @UNC
08.2018 - 12.2019

Cook-Temp

North Carolina State University
10.2015 - 03.2016

Customer Service Associate

Lowes Home Improvement
03.2014 - 07.2015

Tech Support Agent

ACS-Xerox
12.2011 - 12.2012

Some College (No Degree) -

The Chef's Academy

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Kentoria Wright