Melanie Brooks
Cumming,Georgia
Summary
Experience in commerical collections and customer service; including first and third party collections, data entry, and call center customer service. Instrumental in recovery, estate handling, and litigation preparation for a credit card financial company. Strengths include creative problem solving, a strong sense of urgency, and a hard work ethic with dedication to achieving personal excellence. Quick and effective at decision-making and learning skills while maintaining excellent customer service. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Last but not least, always willing to learn new things. Resourceful problem solver with strong computer skills.
Overview
37
37
years of professional experience
Work History
Shopper
DoorDash
Atlanta, GA
01.2020 - Current
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Driving to deliver food and groceries and other items to customers om a specific location. Placed completed orders in labeled, temperature-appropriate storage pending customer delivery.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Pet Sitter
Self-employeed
Cumming, GA
10.2016 - Current
- Exercised animals regularly with walks and rigorous play activities.
- Providing pets with food and fresh water.
- Administering medication to pets according to the instructions provided by pet owner.
Caregiver
Self
Cumming, Georgia
10.2016 - Current
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Assisted mother with self-administered medications.
- Provided safe mobility support to help my mother move around personal and public spaces.
- Transported my mother to events and medical appointments.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for my mother's wellbeing.
Shipt Shopper
Shipt
Birmingham, AL
09.2020 - 04.2022
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Helped customers locate products and checked store system for merchandise at other sites.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Call Center Customer Service Specialist
Asset Innovations, Inc.
Woodstock, GA
10.2016 - 12.2016
- Responded to customer comments and questions via LiveChat during shifts.
- Post payment and student loan payments to computerized system.
- Providing payment plan options to Emory patients and students with past due Government student loans.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction regarding their student loan and medical accounts.
Administrative Assistant
Tim Cagle, CPA
Milton, GA
03.2016 - 06.2016
- Answered phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Executed record filing system to improve document organization and management.
- Coding documents, compiling financial records, and managing inventory records.
Cashier
The Home Depot
Cumming, GA
12.2014 - 09.2015
- Helped customers complete purchases, locate items and join reward programs.
- Responsible for handling cash and payment exchanges up to $1,000 per transaction.
- Stocked, tagged and displayed merchandise as required.
- Worked flexible schedule and extra shifts to meet business needs.
Commercial Collector
The Law Office Of Ross Gelfand
Roswell, GA
04.2008 - 11.2011
- Used mail, email and phones to contact customers to discuss, negotiate payment and resolve outstanding accounts and balances.
- Kept company-sensitive documents secure.
- Obtained agreement on potential balance payoff and payment terms within guideline limits.
- Performed research on computer systems and documented current status, payment expectations, notes of conversations and other relevant information.
Collections Recovery Specialist
CompuCredit, Inc.
Atlanta, GA
07.2005 - 04.2008
- Counseled debtors on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
- Used skip tracing and other techniques to locate debtors.
Collections Specialist
LDG Financial Services
Norcross, GA
01.2003 - 06.2005
- Counseled debtors on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Researched accounts and completed due diligence to resolve collection problems.
- Achieved performance goals on consistent basis.
Probate
OSI Portfolio Services, LLC
DULUTH
07.2001 - 01.2003
- Performed estate handling and claim filing.
- Negotiated settlements with attorneys and executors regarding payoff on their credit card debt.
- Facilitated reconciliation of deceased accounts.
- Created documents with applicant information and verified data against deceased database information.
Probate Clerk
GE Capital, Financial Services Division GE
Atlanta, GA
02.1992 - 01.2001
- Fulfilled several roles including recovery research, analyzing credit card fraudulent accounts, estate claim filing, and collection coordination.
- Negotiated payment arrangements and settlements with commercial and consumer credit card account holders.
- Resolving credit card account disputes.
Education
High School Diploma -
Milton High School
Alpharetta, GA06.1979
Skills
- Litigation preparation for credit card financial companies
- Medical claim filing
- Delivery procedures
- Call center customer service
- Payment processing
- Strong computer skills
- Estate claim filing
- Both commercial and consumer collections
Timeline
Shipt Shopper
Shipt
09.2020 - 04.2022
Shopper
DoorDash
01.2020 - Current
Pet Sitter
Self-employeed
10.2016 - Current
Caregiver
Self
10.2016 - Current
Call Center Customer Service Specialist
Asset Innovations, Inc.
10.2016 - 12.2016
Administrative Assistant
Tim Cagle, CPA
03.2016 - 06.2016
Cashier
The Home Depot
12.2014 - 09.2015
Commercial Collector
The Law Office Of Ross Gelfand
04.2008 - 11.2011
Collections Recovery Specialist
CompuCredit, Inc.
07.2005 - 04.2008
Collections Specialist
LDG Financial Services
01.2003 - 06.2005
Probate
OSI Portfolio Services, LLC
07.2001 - 01.2003
Probate Clerk
GE Capital, Financial Services Division GE
02.1992 - 01.2001
High School Diploma -
Milton High School
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