Melanie Brown
Grove City,OH
Summary
Dedicated and detail-oriented professional with extensive experience in case management and support services. Seeking a Human Resource position to leverage my skills in employee relations, compliance, and organizational development to contribute to a dynamic team.
Overview
7
7
years of professional experience
Work History
Medical Support Services - Long Term Care Eligibility Specialist
FRANKLIN COUNTY JOB & FAMILY SERVICES
Columbus, OH
05.2024 - Current
- Determine client eligibility for Medicaid and Long-Term Care services
- Gather and analyze personal information, ensuring compliance with program rules
- Provide information and answer questions regarding services
- Communicate with community partners to assist clients with the application process
- Explore other Medicaid categories and make appropriate referrals
Quality Support Services Hearing Specialist
FRANKLIN COUNTY JOB & FAMILY SERVICES
Columbus, OH
07.2022 - 04.2024
- Identified and resolved service delivery problems
- Conducted research to determine causes of errors
- Acted as agency representative at state hearings, providing evidence and testimony
- Ensured compliance with state regulations
Case Manager
FRANKLIN COUNTY JOB & FAMILY SERVICES
Columbus, OH
08.2019 - 06.2022
- Interviewed clients to assess eligibility for various assistance programs
- Gathered and documented personal and financial information
- Established rapport with clients and provided ongoing case management
- Acted as a confidential case manager for employees in need of services
Child Protective Specialist
BUCKEYE RANCH
Columbus, OH
08.2018 - 03.2019
Behavioral Health Case Manager
SOUTHWEST NETWORK
Phoenix, AZ
08.2017 - 07.2018
Education
Master of Arts - Sociology
Arizona State University
Tempe, AZ12.2016
Bachelor of Science - Sociology
Arizona State University
Tempe, AZ05.2015
Skills
- Employee Relations
- Conflict Resolution
- Compliance and Regulatory Knowledge
- Exceptional Interpersonal Communication
- Problem Solving and Decision Making
- Highly Organized and Detail-Oriented
References
Available upon request
Timeline
Medical Support Services - Long Term Care Eligibility Specialist
FRANKLIN COUNTY JOB & FAMILY SERVICES
05.2024 - Current
Quality Support Services Hearing Specialist
FRANKLIN COUNTY JOB & FAMILY SERVICES
07.2022 - 04.2024
Case Manager
FRANKLIN COUNTY JOB & FAMILY SERVICES
08.2019 - 06.2022
Child Protective Specialist
BUCKEYE RANCH
08.2018 - 03.2019
Behavioral Health Case Manager
SOUTHWEST NETWORK
08.2017 - 07.2018
Master of Arts - Sociology
Arizona State University
Bachelor of Science - Sociology
Arizona State University
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