Melanie Brown
Cowpens,SC
Summary
Clinical Coordinator RN with strong patient care coordination, clinical documentation, and medication administration experience. Skilled in managing daily operations, supporting patient communication, and maintaining compliance across outpatient workflows. Brings team leadership, critical thinking, and adaptability from training staff, overseeing scheduling, and supporting lab and clinic procedures.
Overview
1
1
Certification
4
4
years of post-secondary education
27
27
years of professional experience
Work History
Clinical Coordinator RN
MGC Internal Medicine Eastside
Spartanburg, South Carolina
02.2022 - Current
- Trained new staff on clinic workflows and patient communication standards
- Managed daily operations within the department including scheduling and staffing.
- Monitored patient records for accuracy and compliance with regulations.
- Procured medications, supplies, equipment, and tests to support proper patient care.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Interviewed applicants and made recommendations for new hires.
- Administered medications and various vaccines and performed in-office labs and tests.
- Monitored clinical staff work hours, sick days and vacation time.
- Oversaw inventory management of clinical supplies and equipment to ensure availability and operational readiness.
- Developed and implemented clinical protocols to ensure compliance with healthcare regulations.
- Facilitated communication between patients, families, and healthcare professionals.
- Conducted specified laboratory tests to help detect conditions and determine diagnosis.
- Provided training, guidance, and mentorship to new clinical staff on the team.
- Supported lab operations by training staff in sample processing and venipuncture techniques.
RN Clinc
MGC Internal Medicine Eastside
Spartanburg, South Carolina
07.2014 - 02.2022
- Prepared exam rooms and supported daily patient flow at MGC Internal Medicine Eastside
- Communicated lab results and medication instructions using nursing protocols
- Assisted physicians with care coordination, orders, and treatment planning
- Trained new staff on clinic workflows and patient communication standards
- Monitored refill requests, prior authorizations, and appointment follow-up tasks
- Assisted in providing education materials to patients regarding their condition or treatments.
- Maintained a safe working environment by adhering to established procedures and policies.
- Ordered medications, supplies, equipment, and tests as necessary for proper patient care.
- Administered medications and various vaccines and performed in-office labs and tests.
- Facilitated communication between patients, families, and healthcare professionals.
- Maintained accurate and confidential patient records in accordance with HIPAA regulations.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients
- Triage patient calls and ambulatory clinic visits for urgent care needs.
- Administer medications, injections, and treatments in outpatient care settings.
- Monitor chronic conditions and reinforce treatment plans during routine visits.
- Communicate with patients and families to address concerns and care needs.
- Coordinated follow-up visits with primary care providers or specialists as needed.
- Assessed and monitored patient health, vital signs, and symptoms to identify any changes in condition.
- Utilized critical thinking skills when assessing patient data for appropriate interventions.
- Maintained accurate documentation of patient encounters according to facility standards.
- Ordered laboratory tests for diagnostic purposes based on physician orders or protocol.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
Medical Laboratory Technician
Foothills Family Medicine
Cowpens, South Carolina
08.1999 - 10.2010
- Collected and processed specimens in Foothills Family Medicine outpatient lab.
- Verified patient identifiers and labeled specimens for accurate clinic workflows.
- Verified patient information and collected specimens according to established protocols.
- Prepared blood, urine, and swab samples for analysis and transport.
- Processed specimens using automated analyzers according to standard operating procedures.
- Performed waived testing and routine laboratory procedures for family medicine patients.
- Performed venipuncture and capillary collection for clinic and laboratory specimens.
- Communicated specimen needs and testing updates with nurses and providers.
- Recorded all test results accurately into the laboratory computer system.
- Analyzed test results for accuracy and prepared reports for physicians.
- Maintained CLIA-compliant records and laboratory quality control logs.
- Ensured compliance with applicable regulatory standards such as CLIA.
- Performed quality control tests on laboratory equipment and supplies to ensure accuracy of results.
- Conducted microscopic examinations of body fluids such as urine or blood samples.
- Cleaned instruments and restocked supplies in exam and lab areas.
- Cleaned and sterilized lab area, tools and equipment.
- Performed routine maintenance and troubleshooting on laboratory instruments.
- Ordered laboratory supplies to maintain inventory stock.
- Prepared reagents, media, stains, solutions, and other materials used in testing procedures.
- Followed infection control standards during daily family medicine laboratory operations.
- Followed standard precautions using personal protective equipment as required.
- Reviewed medical records for completeness and accuracy prior to analysis or testing of specimens.
- Assisted with the training of new personnel in laboratory techniques and procedures.
- Operated point-of-care testing equipment in a fast-paced environment, ensuring rapid response times.
Education
Associate of Applied Science - Nursing
Spartanburg Community College
Spartanburg, SC 12.2010 - 12.2012
Associate of Science - Medical Laboratory Technician
Spartanburg Technical College
Spartanburg, SC 08.1994 - 05.1996
Gaffney High School
Gaffney, SCSkills
Certification
BLS certification updated quarterly through the RQI program
References
References available upon request.
Timeline
Clinical Coordinator RN
MGC Internal Medicine Eastside
02.2022 - Current
RN Clinc
MGC Internal Medicine Eastside
07.2014 - 02.2022
Associate of Applied Science - Nursing
Spartanburg Community College
12.2010 - 12.2012
Medical Laboratory Technician
Foothills Family Medicine
08.1999 - 10.2010
Associate of Science - Medical Laboratory Technician
Spartanburg Technical College
08.1994 - 05.1996
Gaffney High School