Melanie Campbell
Spokane Valley,WA
Summary
Adept at driving operational excellence, I significantly enhanced customer satisfaction and sales in the Meat Department at Bigfork Harvest Food. Leveraging expert cutting techniques and superior vendor management, alongside fostering a team-oriented environment, I spearheaded initiatives that markedly reduced waste and improved profit margins. My approach blends meticulous quality control with a commitment to exceptional service.
Overview
19
19
years of professional experience
Work History
Meat Department Manager
Bigfork Harvest Food
Bigfork, MT
07.2005 - 08.2024
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Enhanced customer satisfaction by ensuring the highest quality and freshest meat products were available.
- Maintained a clean and organized work environment, adhering to strict sanitation standards for food handling and safety.
- Trained new employees on handling, safety and stocking procedures.
- Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
- Boosted sales through strategic merchandising of meat products, creating eye-catching displays and promotions.
- Reduced waste and shrinkage by closely monitoring product expiration dates and rotating stock accordingly.
- Trained new employees in company policies, best practices, and procedures for handling meat products safely.
- Provided exceptional customer service by assisting shoppers with product selection, cooking techniques, and special requests.
- Conducted regular inspections of department equipment, ensuring proper maintenance for optimal performance levels was reached.
- Increased department efficiency by implementing new inventory management systems and procedures.
- Maintained compliance with all federal, state, and local food safety regulations through diligent record-keeping and regular staff training.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Ensured accurate pricing of all meat items by regularly updating price tags and signage as needed.
- Managed budgets for labor costs, inventory control, and ordering supplies while maintaining desired profit margins.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Balanced staffing needs during peak times such as holidays or special events to ensure adequate coverage without sacrificing customer service quality levels.
- Evaluated employee performance, providing constructive feedback and coaching to facilitate professional growth within the team.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Collaborated with other department managers to create a cohesive store environment that prioritized customer satisfaction and encouraged repeat business.
- Upheld a safe working environment for staff members by enforcing proper equipment usage and safety protocols.
- Developed strong relationships with vendors to secure competitive pricing on high-quality products for the department.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
Thompson Falls High School
Thompson Falls, MT01-1993
Skills
- Cutting techniques
- Meat grading
- Inventory ordering
- Pricing strategy
- Department activity logging
- Loss prevention strategies
- Pricing expertise
- Replenishment coordination
- Pricing control
- Merchandising management
- Promotion planning
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Customer Relations
- Team building
- Conflict Resolution
- Employee Training
- Operations Management
- Professionalism
- Sales strategy
- Time management abilities
- Adaptability
- Quality Control
- Profit and Loss Management
- Problem-solving aptitude
- Vendor Management
- Schedule oversight
- Innovation management
- Communication Skills
Timeline
Meat Department Manager
Bigfork Harvest Food
07.2005 - 08.2024
High School Diploma -
Thompson Falls High School