Melanie Campuzano
Oklahoma City,OK
Summary
I am a bilingual college junior pursuing a Bachelor’s in Political Science, with hands on experience in customer -service roles and a strong sense of reliability, teamwork, and trust based responsibilities.
Overview
3
3
years of professional experience
Work History
Sales Advisor
Best Buy
07.2024 - Current
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Trained new semployees on customer service, money handling and organizing strategies.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Responsible for opening and closing store registers, reconciling daily cash totals, and tracking safe funds.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Helped resolve customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Advisor
Langston's Western Wear
08.2023 - 02.2024
- Responded to in-person and telephone requests for information about company offerings.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Listened to customer needs and desires to identify and recommend optimal products.
Front End
City Bites
01.2023 - 07.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Education
Bachelor of Science - Political Science
University of Oklahoma
660 Parrington Oval Norman, OK 73019 United States05.2027
Skills
- Customer Relations & Consultative Sales
- Conflict Resolution & De-escalation
- Relationship Building & Retention
- Professional Communication
- Cash Handling & POS Systems
- Time Management in Fast-Paced Environments
- Team Collaboration & Training
Languages
Spanish
Native or Bilingual
Timeline
Sales Advisor
Best Buy
07.2024 - Current
Sales Advisor
Langston's Western Wear
08.2023 - 02.2024
Front End
City Bites
01.2023 - 07.2023
Bachelor of Science - Political Science
University of Oklahoma