Melanie Cassidy
Hummelstown,PA
Summary
Reliable and dedicated employee who is willing to go beyond the limits to get the task done. Knowledgeable Registered Behavior Technician with over two years of experience. Dedicated to helping develop skills and manage behaviors in an individualized way. Practiced multitasker with excellent time management, problem-solving and conflict resolution skills. Extremely punctual, hard working and organized.
Overview
13
13
years of professional experience
Work History
Registered Behavior Technician
Attain ABA Maryland, RBT
12.2021 - 08.2022
- Work with children from infancy through 21 years old diagnosed on the autism spectrum
- Take part as a behavior tech in ABA therapy (applied behavior analysis) with children of all ages in their homes or public outings
- Help to carry out a plan constructed by the BCBA of the child to help them live their day to day lives smoothly
- Help in behavior issues, anger, play time, eating, sharing, positive reinforcement, etc.
- Create a close bond with children and teach them basic life skills while also implementing important behavior skills.
- Intervene and problem solve during children’s self injurious behaviors
- Work along side the BCBA to complete the child’s daily skill sheets
- Work around children’s parents and inform them of any new accomplishments the children make and use great hospitality in their homes
Behavior Technician
Proud Moments ABA
04.2019 - 01.2020
- Work with children from infancy through 21 years old diagnosed on the autism spectrum
- Take part as a behavior tech in ABA therapy (applied behavior analysis) with children of all ages in their homes or public outings
- Help to carry out a plan constructed by the BCBA of the child to help them live their day to day lives smoothly
- Help in behavior issues, anger, play time, eating, sharing, positive reinforcement, etc.
- Create a close bond with children and teach them basic life skills while also implementing important behavior skills.
- Intervene and problem solve during children’s self injurious behaviors
- Work along side the BCBA to complete the child’s daily skill sheets
- Work around children’s parents and inform them of any new accomplishments the children make and use great hospitality in their homes
Stay and Play Attendant
YMCA of Central Maryland
Ellicott City, MD
01.2016 - 01.2019
- Signing parents and children in and out of the play area for children ages 6 weeks and above
- Answering back to back incoming calls and scheduling baby reservations
- Feeding bottles to infants, burping and consoling them, helping them to sleep, assisting them to crawl or walk, and play with them while they’re under our supervision
- Attending to children when they are upset or injured
- Informing parents of their child’s behavior and well-being
- Greeting parents and children with an enthusiastic attitude
- Supervising children to play and interact with one another
- De-escalating arguments and fights between children with a calm tone and finding a solution to the problem
- Filling out Behavior, Injury and Incident reports on time and filing them properly
- Locating the parents if they are past their time limit, as well as, if the child needs a diaper change, is too upset to calm down after 15 minutes or in case of an emergency
- Supervising the children and keeping track of a head count every 30 minutes to then compare the number with our check in sheet
- Reading to children, playing card games, sing a longs, arts and crafts, basketball, coloring pages, painting, bubbles, music time, board games, Play-Doh, puzzles, help with ABC’s, etc.
- Teaching children the skill sets of sharing, respect, personal space, socializing, being polite, clean up, responsibility, putting one toy away before moving onto the next, being kind to others in their play space, etc.
- Updating all parent’s numbers and locations, along with the child’s info of their age, allergies, any medical conditions, etc.
- Verifying each parent’s membership ID and photos to match them to the correct child before allowing them to check the child out of our supervision
- Keeping front desk and play area well clean and organized
Receptionist
Westview Animal Hospital
Baltimore, MD
01.2016 - 07.2016
- Check clients in and out with an enthusiastic approach
- Answer multiple incoming phone calls and make outgoing reminder calls about future appointments
- Schedule various appointments including surgeries, grooming, boarding, etc.
- Walk and feed dogs and cats
- Bring animals into exam rooms and keep them content while waiting for the veterinarian
- Take notes from voicemail messages to give to the veterinarian
- Sell products and provide customers with the awareness of how to use the products, such as flea and tick products, Frontline, Advantage, Advantix, Nexgard, special foods and medicines, etc.
- Print labels for medicine and verify they are on the correct bottles with the correct dosage
- Count register at the end of the day
- Opening and closing Hospital to management standards
- Collecting payments from customers for their bills
- Maintain cleanliness and presentation of the front desk area and waiting room
- Pull out animal charts for the next day
- Scan all files from the work day
- Bring specimens into the back area
- Provide excellent customer service and experience during their visit
Cashier
PetSmart
Catonsville, MD
01.2015 - 01.2016
- Greet each customer with enthusiasm and assist them with any of their needs
- Help customers find food or other necessities
- Answering questions from customers in a timely manner
- Handling animals on a day to day basis
- Work in the adoption area to get cats adopted out to a good home, which includes filling out all of the paperwork as needed
- Restocking old and new products onto shelves
- Answer numerous phone calls and solve the questions of the customer promptly
- Clean up after animal’s accidents
- Having knowledge of all products that are sold in the store
- Assemble items sold in the store
- Check out customers at the register/handle money
- Make sure customers leave satisfied and eager to return
- Persuade customers into buying puppy guides and provide details about the guides and recommendations
- Closing the store and preparing the store for the next day’s opening
Cashier
Just in For You Clothing
Catonsville, MD
01.2010 - 01.2011
- Keeping the store organized and presentable
- Answering multiple calls and tending to any questions customers have in a timely manner
- Help customers find the correct sizes or help with any specific needs
- Handling money/give correct change
- Count register at the end of the day
- Keep register area and fitting rooms clean
- Advertise multiple sales to customers
- Greet customers with a positive attitude and enthusiasm
- Ensure customers are satisfied with their experience and want to return
- Opened and closed the store
Education
Registered Behavior Technician Certification - Applied Behavior Analysis
Behavior Analyst Certification Board
Littleton, CO06.2022
RBT Competency Assessment -
Behavior Analyst Certification Board
03.2022
HIPAA Certification Training Course (3 Hours) -
CR Institute
01.2022
Ethnic, Cultural, & Linguistic Considerations When Working With Families Certification (0.5 Hours) -
CR Institute
01.2022
Mandated Reporter Training Certificate -
Baltimore Child Abuse Center Online Training Inst.
12.2021
CPR, First Aid And Emergency Oxygen Certified -
American Healthcare Academy
12.2021
Registered Behavior Technician Curriculum Certification (41.00 Hours) -
Relias
11.2019
High School Diploma -
Excel High School
Edina, Minnesota12.2014
Skills
- Hospitality
- Problem solving
- Data collection
- Working under pressure
- Positive attitude
- Multi tasking
- Motivational
- Organized
- ABA techniques
- Conflict resolution
- Behavior Observation
- Crisis Management
- Critical Thinking
- Progress Documentation
- Patient Restraint
Hobbies
- Singing
- Writing/Journaling
- Pet Sitting
- Painting/Drawing
- Jewelry Making
- Reading
Languages
Timeline
Registered Behavior Technician
Attain ABA Maryland, RBT
12.2021 - 08.2022
Behavior Technician
Proud Moments ABA
04.2019 - 01.2020
Stay and Play Attendant
YMCA of Central Maryland
01.2016 - 01.2019
Receptionist
Westview Animal Hospital
01.2016 - 07.2016
Cashier
PetSmart
01.2015 - 01.2016
Cashier
Just in For You Clothing
01.2010 - 01.2011
Registered Behavior Technician Certification - Applied Behavior Analysis
Behavior Analyst Certification Board
RBT Competency Assessment -
Behavior Analyst Certification Board
HIPAA Certification Training Course (3 Hours) -
CR Institute
Ethnic, Cultural, & Linguistic Considerations When Working With Families Certification (0.5 Hours) -
CR Institute
Mandated Reporter Training Certificate -
Baltimore Child Abuse Center Online Training Inst.
CPR, First Aid And Emergency Oxygen Certified -
American Healthcare Academy
Registered Behavior Technician Curriculum Certification (41.00 Hours) -
Relias
High School Diploma -
Excel High School