Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Melanie Castaneda

FORT WORTH,TX

Summary

Proven Medical Assistant with a track record of enhancing patient care and streamlining clinical operations at Reliant Foot and Ankle. Skilled in laboratory specimen collection and fluent in Spanish, I excel in patient communication and operational efficiency, achieving a significant improvement in patient flow and satisfaction. Expert in EMR/EHR systems and adept at team leadership, consistently mentoring staff to exceed performance goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Assistant

Reliant Foot and Ankle
Fort Worth, TX
08.2022 - Current
  • Cleaned and maintained medical equipment following procedures and standards.
  • Scheduled appointments for patients via phone and in person.
  • Contacted medical facilities to schedule patients for admission.
  • Organized patient charts before each day's clinic sessions began.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Prepared treatment rooms for patient examinations.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Administered medications under physician's supervision.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Educated patients about medications, procedures and physician's instructions.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Explained treatment procedures and physicians' instructions.
  • Assisted back office patient processes to reduce office wait times.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Documented notes during patient visits.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Completed day-to-day duties accurately and efficiently.
  • Ordered diagnostic tests such as X-rays or CT scans when necessary.
  • Provided education to patients about their medications or treatments.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
  • Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
  • Provided guidance to patients regarding their care plan or treatment options.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Supported administrative staff by processing payments.

Receptionist

South Side Medical Clinic
FORT WORTH, United States
12.2021 - 08.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept the reception area clean and neat to give visitors a positive first impression.
  • Confirmed appointments communicated with clients, and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered a large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Received and routed business correspondence to correct departments and staff members.
  • Answered and quickly redirected a large volume of calls on a central system.

Manager

Golden Chick
FORT WORTH, TX
05.2019 - 04.2021
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules, and regulating inventory usage.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.

Education

High School Diploma -

Polytechnic High School
Fort Worth, TX
06.2021

Skills

  • Customer Complaint Resolution
  • Communicating with patient families
  • Lab equipment setup
  • Stocking supplies
  • Laboratory specimen collection
  • Proper sterilization techniques
  • Fluent in Spanish
  • Greeting and Seating Clients
  • Delivery Coordination
  • EMR / EHR
  • Prescription refills
  • Appointment reminders
  • Security Awareness
  • Call Answering and Routing
  • Positive Attitude and Energetic
  • Visitor and Customer Relations
  • Operating Telephones
  • Patient Appointment Management
  • Patient Benefits Confirmation
  • Appointment Confirmation
  • Call Transfers
  • Correspondence and Office Documents

Certification

  • Foot and Ankle X-Ray Certification

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Medical Assistant

Reliant Foot and Ankle
08.2022 - Current

Receptionist

South Side Medical Clinic
12.2021 - 08.2022

Manager

Golden Chick
05.2019 - 04.2021

High School Diploma -

Polytechnic High School

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Melanie Castaneda