Melanie C Cortes
Fontana,CA
Summary
I’m a dependable and fast-learning professional who’s built strong trust with clients and coworkers throughout my roles in customer service and healthcare support. I’m known for staying organized, communicating clearly, and helping people feel comfortable and heard. I multitask well, handle sensitive situations with discretion, and stay calm under pressure. I take pride in being adaptable, improving workflow efficiency, and consistently showing up as someone my team can rely on. I’m committed to continuous growth and bringing a positive, hardworking attitude to every role.
Overview
4
4
years of professional experience
Work History
Project Administration Assistant
MAC Cortes Construction
El Monte, CA
08.2025 - Current
- Coordinated project schedules, ensuring timely completion of construction activities.
- Assisted in managing project documentation for compliance and regulatory standards.
- Maintained accurate records of materials procurement and inventory management.
- Supported budget tracking by monitoring expenses against forecasts for projects.
- Provided timely resolution of administrative issues, ensuring minimal disruption to project progress and team productivity.
- Assisted in proposal creation process which led to securing new contracts and clients.
Behavioral Health Technician
Advanced Autism Services
Phoenix, Arizona
09.2024 - 07.2025
- Coordinated community-based recreational activities to promote social engagement and enhance client well-being.
- Educated caregivers on effective therapeutic strategies for home application, fostering the integration of new skills into everyday life.
- Delivered comprehensive information on ABA principles and procedures to empower families in comprehending their child's diagnosis and treatment strategies.
- Implemented targeted strategies to reduce problematic behaviors in home, community, and school environments.
- Engaged with families and interdisciplinary teams to ensure cohesive and impactful intervention strategies.
- Applied behavior modification strategies, including positive reinforcement, to foster continuous improvement.
Sales Associate
Victoria Secret
Ontario, CA
11.2021 - 07.2024
- Guided customers in identifying and selecting suitable products.
- Executed cleaning tasks to maintain store organization and cleanliness.
- Facilitated customer product selection to enhance overall satisfaction.
- Exhibited exceptional customer service skills by efficiently and courteously resolving customer complaints.
- Cultivated strong relationships with customers through delivery of friendly, personalized service.
- Resolved customer complaints and inquiries with professionalism and efficiency.
- Cultivated relationships with potential customers through expert guidance on product selection.
- Delivered accurate product information regarding pricing and availability through in-person and phone interactions.
- Implemented promotional strategies and sale opportunities to enhance customer engagement.
- Cultivated comprehensive knowledge of product line and articulated features and benefits to customers.
- Facilitated training and mentoring programs for new team members.
- Analyzed sales performance metrics to uncover market trends.
- Executed credit card transaction processing with speed and security.
- Guided customers in selecting appropriate products based on sizing and styling preferences.
- Resolved customer complaints with professionalism and efficiency.
- Delivered accurate product pricing and service information to enhance customer decision-making.
- Executed cashier responsibilities, including payment acceptance, receipt issuance, and accurate change calculation.
- Welcomed customers and ensured exceptional service delivery.
- Assisted customers in locating desired products. Responded to inquiries and provided product recommendations.
- Facilitated sales processing tasks to enhance team efficiency and achieve daily sales targets.
Teacher's Aide
Roynon Elementary School
La Verne, CA
01.2024 - 05.2024
- Oversaw classroom activities during teacher absences and periods of high demand.
- Designed and integrated engaging activities into lessons to foster active participation among all students.
- Executed comprehensive research on effective teaching methods and best practices for child engagement.
- Facilitated grading of assignments, quizzes, and tests in accordance with established criteria.
- Exhibited exceptional communication skills while engaging with parents, faculty members, and school personnel.
- Partnered with classroom teachers to design and implement strategies for supporting struggling students.
- Facilitated small group instruction and conducted one-on-one tutoring sessions to enhance student learning outcomes.
- Facilitated student assignment completion and concept mastery through targeted support.
- Cultivated a safe, organized, and positive learning environment for students.
- Facilitated classroom setup organization and streamlined daily routines for teachers.
- Facilitated student engagement in class activities by implementing positive reinforcement strategies.
- Identified and assessed emotional distress and behavioral issues among students, ensuring timely reporting to appropriate personnel.
- Delivered personalized support to students, addressing individual learning needs and enhancing comprehension.
- Fostered student independence and academic achievement through exploration of innovative concepts and engaging activities.
Education
BACHELOR OF SCIENCE (B.S.) - PSYCHOLOGY
University of La Verne
La Verne, CA05-2025
Skills
- Attention to detail
- Reliability
- Critical thinking
- Clear communication
- Telephone and email etiquette
- Invoice processing
- Professionalism
- Scheduling
- Administrative support
Languages
Spanish
Native or Bilingual
Timeline
Project Administration Assistant
MAC Cortes Construction
08.2025 - Current
Behavioral Health Technician
Advanced Autism Services
09.2024 - 07.2025
Teacher's Aide
Roynon Elementary School
01.2024 - 05.2024
Sales Associate
Victoria Secret
11.2021 - 07.2024
BACHELOR OF SCIENCE (B.S.) - PSYCHOLOGY
University of La Verne