Bilingual Phlebotomist Technician with expertise in EPIC software and Microsoft applications. Proven ability to train staff and optimize patient flow while ensuring compliance with safety standards and protocols. Ensuring efficient and effective communication with patients and staff. Optimizing patient-care satisfaction. Experience in hospital based setting and compliant with HIPAA regulations while excelling in client advocacy.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Phlebotomist Technician II
Baylor Scott & White Medical Center
Fort Worth, Texas
01.2019 - Current
Collected blood samples using proper techniques and safety protocols.
Maintained accurate patient records and documentation for lab compliance.
Assisted in training new phlebotomists on best practices and procedures.
Coordinate with healthcare teams to optimize patient flow during procedures.
Ensured cleanliness of work areas and proper handling of medical waste.
Knowledge and ability to perform laboratory protocols and procedures in accordance with regulations.
Statistical and critical thinking abilities.
Ability to comprehend and communicate instructions.
Coordinated workflow based on stat, schedule, or outpatient needs.
Skill in the use of computers and related software applications.
Knowledge of safety and infection control standards.
Educated patients on procedures to alleviate anxiety and ensure comfort.
Receptionist Manager
Euro Image Medspa
Arlington, Texas
01.2017 - 05.2019
Managed front desk operations and ensured smooth patient check-in processes.
Coordinated appointment scheduling and maintained accurate patient records.
Trained new reception staff on customer service protocols and software systems.
Handled patient inquiries and provided information about services offered.
Implemented office procedures to enhance workflow efficiency and organization.
Assisted in managing inventory of office supplies and medical materials.
Developed training materials for staff to improve service quality standards.
Collaborated with medical staff to streamline communication and patient flow processes.
Managed daily office operations including tracking supplies, updating records, managing mail distribution, and responding to inquiries.
Hostess
Pappasitos
Irving, Texas
08.2011 - 12.2016
Greeted and seated guests in a timely and friendly manner.
Managed reservation systems to optimize table turnover and guest flow.
Coordinated with kitchen staff to ensure smooth service during peak hours.
Assisted guests with menu inquiries and dietary restrictions.
Maintained cleanliness and organization of the dining area and entrance.
Trained new staff on hostess duties and restaurant protocols.
Collaborated with team members to enhance overall guest experience.
Education
Some College (No Degree) - Associate Degree in Nursing
Weatherford College
Weatherford, TX
12-2025
Associates of Arts
Tarrant County College
Fort Worth, TX
12-2020
Skills
Bilingual (Fluent English, Spanish)
EPIC software trained and knowledge
Microsoft program knowledge
Venipuncture expertise
BLS Certified (Basic Life Support)
Critical thinking, multi-tasking, teamwork skills
Certification
NAHP Certification
Basic Life Support Certification
Timeline
Phlebotomist Technician II
Baylor Scott & White Medical Center
01.2019 - Current
Receptionist Manager
Euro Image Medspa
01.2017 - 05.2019
Hostess
Pappasitos
08.2011 - 12.2016
Some College (No Degree) - Associate Degree in Nursing
Registered Nurse | Medical-Surgical Unit at Baylor Scott & White Medical CenterRegistered Nurse | Medical-Surgical Unit at Baylor Scott & White Medical Center