Melanie Clark

• Scheduled staff and delegated work assignments.
• Helped to develop, improve and implement nursing policies and procedures.
• Evaluated and improved team member performance through coaching and training.
• Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

Analyze various brands of pacemakers and defibrillators, responsible for all remote monitoring of all device patients, responsible for all uploading of remote transmissions into patients charts and instructing new patients on the use of home monitors. Troubleshooting various monitors that won't transmit, billing and triaging the transmissions.

• Drafted reports on quality verification activity outcomes, presenting findings to decision-makers and recommending response efforts.
• Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
• Worked to regulate and improve clinical practices and standards within UAMS regional probgrams.
• Assisted in optimizing clinical workflows for the EHR systems
• Analyzed and interpreted EHR data in identifying issues, finding solutions, and implementing these soulutons under the direction of the Clinical IT Director, test newly updated features of the clinical contents in EHR
• Carried out multiple administrative duties, collaborated with the clinical Programs Director to develop quality reports that facilitate achievement of PCMH and other quality goals related to clinicaal and organizational outcomes

* Performed Care Coordination using the Care-Manager (chronic disease registry) in assisting 6 of the UAMS Regional Centers across the state using GE Centricity EHR, in filtering patient panels to enable new levels of patient tracking and identification

Helped in identgying care opportunities using up-to-date guidelines founded ont the lat4est evidence-based medicine for PCMH. Track and u pdate key health measures including preventive services for the entire patient population withing UAMS Regional Centers and services due for the most prevalent chrobnic conditions.

• Administered medical testing and vision and hearing screening to identify risks to health and improve well-being among staff.
• Conducted nursing assessment, triage, treatment and education for employee health concerns.
• Supplied wellness materials and information to employees to prevent sickness, fatigue and mental burnout while fostering positive company culture.
• I worked with IT to develop programs to help better manage employees and students immuinzations and TB skin tests. I managed the satellite clinic as as team leader.