Amy Humphreys
Hot Springs
Summary
Dynamic Practice Manager with over 32 years of diverse experience in health administration, driving operational excellence across multiple medical specialties. Demonstrated leadership in practice development, facility construction, and staff training fosters a collaborative environment focused on exceptional patient care. A strong foundation in business process improvement and conflict resolution supports effective management and strategic planning within healthcare settings. Committed to advancing healthcare quality through innovative solutions and dedicated team engagement.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Practice Manager
CHI St. Vincent Heart Clinic
01.2017 - Current
Clinic Administrator for Family Practice/Internal Medicine and Cardiology
CHI St. Vincent Medical Group
04.2014 - 01.2017
Practice Manager for Mercy Clinic Gastroenterology
Mercy Clinic
05.2012 - 09.2015
Practice Manager for Mercy Clinic Family Practice Clinic
Mercy Clinic
08.2008 - 04.2014
- Serve as leader for Mercy Family Practice Main Campus
- Oversaw construction of the Family Practice clinic in 2010 and purchase of equipment for the department
- The clinic received the Bronze Award with the American Society of Interior Designers
- All co-workers have been educated for all departments to be cross-trained
Practice Manager for Mercy Clinic Psychology
Mercy Clinic
07.2010 - 09.2012
- Lead the development of the psychology clinic, as well as aided in the contracting with insurances due to this being a new specialty
- All staff members were trained to handle needs of behavioral health patients and guidelines associated with patient care
Clinic Lead for Private Family Practice Clinic
Family Medicine Clinic
12.1998 - 08.2008
Education
Insurance school -
ISTA
Little Rock, ArkansasLean Process -
Mercy Education
Hot Springs, ArkansasMBA - Healthcare Administration
Columbia Southern University
01.2025
Epic -
01.2025
Kronos Time Keeper -
01.2025
Bachelor of Science -
University of Central Arkansas
Conway, Arkansas01.2008
Intergy -
01.2008
Skills
- Health Care Leadership
- Project Management
- Compliance Protocols
- Clinic Management
- Schedule Management
- Training and Development
- Problem Solving
- Versatile
- Co-worker Relations
- Compliance Privacy
- OSHA
- Conflict Resolution
- Process Improvement
- ISTA Trained
Certification
- Epic (Electronic Health Record), 2010 to present
- Kronos Time Keeper, 2008 to present
- Intergy (Electronic Health Record), 2003 to 2008
Leadershiproles
- Heart of Hot Springs Annual Heart Fair, 02/15 - 02/20
- Leadership Steering Committee, 09/12 - 09/13
- Relay for Life Mercy Hot Springs, 2010 and 2011
- OSHA Officer of clinics, 2012 - 2015
- Privacy Officer of clinics, 2012 - 2014
Timeline
Practice Manager
CHI St. Vincent Heart Clinic
01.2017 - Current
Clinic Administrator for Family Practice/Internal Medicine and Cardiology
CHI St. Vincent Medical Group
04.2014 - 01.2017
Practice Manager for Mercy Clinic Gastroenterology
Mercy Clinic
05.2012 - 09.2015
Practice Manager for Mercy Clinic Psychology
Mercy Clinic
07.2010 - 09.2012
Practice Manager for Mercy Clinic Family Practice Clinic
Mercy Clinic
08.2008 - 04.2014
Clinic Lead for Private Family Practice Clinic
Family Medicine Clinic
12.1998 - 08.2008
Lean Process -
Mercy Education
MBA - Healthcare Administration
Columbia Southern University
Epic -
Kronos Time Keeper -
Bachelor of Science -
University of Central Arkansas
Intergy -
- Epic (Electronic Health Record), 2010 to present
- Kronos Time Keeper, 2008 to present
- Intergy (Electronic Health Record), 2003 to 2008
Insurance school -
ISTA
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