Melanie Clement
Brooklyn
Summary
Dynamic professional with extensive experience in managing daily operations and training teams. Skilled in relationship building and effective problem-solving, dedicated to fostering employee growth and ensuring exceptional customer experiences in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Shift Manager
Route 66 Smokehouse
New York, NY
11.2019 - Current
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored new staff, enhancing team performance and service quality.
- Managed inventory levels and conducted regular stock audits to minimize waste.
- Implemented process improvements that increased operational efficiency and reduced costs.
- Coordinated shift schedules, optimizing labor resources to meet peak demand periods.
- Developed training materials for staff development, promoting consistent service standards.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Coordinated staff training programs to improve service quality, enhancing overall customer experience.
Bartender
Route 66 Smokehouse
New York, NY
09.2017 - Current
- Provided exceptional customer service, enhancing overall guest experience.
- Oversaw compliance with health and safety regulations in bar operations.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Trained new staff on bartending techniques and customer service excellence.
Event Coordinator
Route 66 Smokehouse
New York, NY
02.2022 - 05.2023
- Coordinated logistics for large-scale events, ensuring seamless execution and guest satisfaction.
- Developed event timelines and schedules to optimize operational efficiency and resource allocation.
- Collaborated with vendors to negotiate contracts, enhancing service quality while managing costs.
- Implemented feedback mechanisms to assess event success and identify areas for improvement.
Education
Bachelor of Science - Dance
University of Maryland, College Park
College Park, MD12-2013
Skills
- Decision-making
- Customer service focus
- Employee training
- Team development
- Relationship building
- Organization
Timeline
Event Coordinator
Route 66 Smokehouse
02.2022 - 05.2023
Shift Manager
Route 66 Smokehouse
11.2019 - Current
Bartender
Route 66 Smokehouse
09.2017 - Current
Bachelor of Science - Dance
University of Maryland, College Park