Melanie Cordoba
Orlando,FL
Summary
Resourceful Front Office Supervisor known for high productivity and efficient task completion. Specialize in team leadership, customer service excellence, and operational management. Excel in communication, problem-solving, and adaptability, ensuring smooth front office operations and positive guest experiences.
Overview
7
7
years of professional experience
Work History
Front Office Supervisor
Kimpton Surfcomber
Miami Beach, FL
04.2024 - 04.2025
- Supervised front desk and bell staff to ensure efficient service delivery.
- Handled daily operations and emergency situations effectively.
- Oversaw shift management to maintain high standards of customer experience.
Housekeeping Supervisor
Montauk Yacht Club
Montauk, NY
04.2023 - 11.2023
- Supervised team of room attendants, public area attendants, laundry attendants, and housemen.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Checked inventory for required supplies and made lists for needed cleaning products.
Shift Manager
Vik Retreats, Bahia Vik
Jose Ignacio, UY
10.2022 - 04.2023
- Managed daily operations and emergencies for a team of concierges and bellmen.
- Coordinated with other departments to resolve customer inquiries in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
Manager in training program
Gurney's Montauk Resort & Seawater Spa
Montauk, NY
09.2021 - 09.2022
- Front Desk & Housekeeping Supervisor
Cafe Manager
Piazzolla Cafe
Buenos Aires, AR
03.2021 - 09.2021
- Handle day to day operations, inventory and cash flow
Guest Services Officer & Front Desk Host
Palacio Duhau- Park Hyatt Buenos Aires
Buenos Aires, AR
05.2018 - 02.2020
- Delivered personal concierge services via phone or in-person interactions
Education
Bachelor of Science - International Hotel Management
Vatel Business School
Buenos Aires, Argentina12.2019
Skills
- Opera
- Excel
- NewHotel
- HotSoS
- PowerPoint
- Word
- Canary
- SevenRooms
- Alice
References
Available, upon request.
Languages
Spanish
First Language
English
Proficient (C2)
C2
German
Upper Intermediate (B2)
B2
Portuguese
Intermediate (B1)
B1
References
References available upon request.
Timeline
Front Office Supervisor
Kimpton Surfcomber
04.2024 - 04.2025
Housekeeping Supervisor
Montauk Yacht Club
04.2023 - 11.2023
Shift Manager
Vik Retreats, Bahia Vik
10.2022 - 04.2023
Manager in training program
Gurney's Montauk Resort & Seawater Spa
09.2021 - 09.2022
Cafe Manager
Piazzolla Cafe
03.2021 - 09.2021
Guest Services Officer & Front Desk Host
Palacio Duhau- Park Hyatt Buenos Aires
05.2018 - 02.2020
Bachelor of Science - International Hotel Management
Vatel Business School
Similar Profiles
Yang ZhangYang Zhang
Human Resources Trainee at Kimpton Bamboo Grove Suzhou, KimptonHuman Resources Trainee at Kimpton Bamboo Grove Suzhou, Kimpton
Desiray MartinezDesiray Martinez
Guest Service Agent/Night Auditor at Kimpton Hotel EnsoGuest Service Agent/Night Auditor at Kimpton Hotel Enso
Patricia HerreraPatricia Herrera
Northeast Sales Director at Kimpton Hotels & RestaurantsNortheast Sales Director at Kimpton Hotels & Restaurants
Anthony Whitmore Jr.Anthony Whitmore Jr.
Deputy Sheriff at Orange County Sheriff's OfficeDeputy Sheriff at Orange County Sheriff's Office
Danny GuadamuzDanny Guadamuz
Freelance Technician at PersonalFreelance Technician at Personal