Melanie Cordones
Houston,TX
Summary
Professional with strong foundation in retail management, skilled in driving sales, optimizing operations, and enhancing customer experiences. Demonstrates leadership through effective team collaboration, consistently meeting and surpassing business goals.
Overview
8
8
years of professional experience
Work History
Customer Experience & Operations Manager
Victoria Secret & PINK
Houston, TX
01.2024 - Current
- Coordinated daily operational activities, ensuring efficient workflow among team members.
- Implemented training programs for new hires, improving onboarding efficiency and team performance.
- Leading and demonstrating company values within the store.
- Delivered exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
- Conducted associate observations and associate coaching.
- Displayed an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
- Linked results to behaviors and actions to drive top-line sales.
- Independently managed labor hours within the store to drive top line sales and profit.
- Owned the overall appearance and presentation of brand by maintaining visual merchandising standards.
- Collaborated with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
Experience Manager
Ulta Beauty Inc.
Houston, TX
05.2022 - 01.2024
- Executed the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals (APGs) metrics for the store.
- Supported all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance.
- Performed makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
- Took the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
Sales and Service Team Leader
Sephora
New York, NY
01.2018 - 05.2022
- Coached and empower team members to deliver exceptional client service and achieve sales goals
- Contributed to overall store success through strong client engagement, expert product knowledge, and personalized recommendations
- Contributed to the ongoing success of your team by providing ongoing feedback and development to elevate team performance
- Supported onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives
- Assisted with inventory, visual merchandising, and maintaining store standards
- Helped promote a culture of openness where everyone feels empowered
- Followed company policies and help create a safe and enjoyable shopping experience
Education
Bachelor of Science - Paralegal Studies
University of Houston
Houston, TX12.2020
Skills
- Proficient with basic technology (eg, Point of Sale system, Microsoft Office programs, and Apple devices)
- Excellent written and verbal communication
- Strong collaboration and interpersonal skills
- Strong organizational skills to manage multiple tasks
- Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Experience & Operations Manager
Victoria Secret & PINK
01.2024 - Current
Experience Manager
Ulta Beauty Inc.
05.2022 - 01.2024
Sales and Service Team Leader
Sephora
01.2018 - 05.2022
Bachelor of Science - Paralegal Studies
University of Houston