Experienced Retail Operation Manager with 9 years of proved success in teams, delivering projects on time and within budget. Proven record of accomplishment of driving “operational” process and achieving quantifiable results.
Overview
16
16
years of professional experience
Work History
Operation Manager
Ulta Beauty, Inc
07.2015 - 02.2024
Lead a team of 40 beauty advisor, task associates, and the Merchandising Manager to support the management of the operations of the store, including realignments, planograms, and inventory life cycle related processes (cycle counts, damages, testers, Return to Vendor (RTV), Destroy In Field (DIF) and inventory adjustments)
Drove store business through a focus on performances (sales, inventory results, and compliances), people (training and development), and process (operating procedures and compliance standards).
Bakery/Café Lead
Sam’s Club, Inc.
05.2008 - 07.2015
Supervised the cafe and bakery team to ensure the departments met sales goals while working with associates to deliver that VIP guest experience to each member
Communicated the goals of the departments, executed company planning programs, adhered to the policies and was the voice of the members, the associates, and the company
Maintain the knowledge of the business on the floor, backroom operations, ensuring both areas met the company standards for quality, inventory, production, sanitation, equipment usage, safety, and compliance.
Timeline
Operation Manager
Ulta Beauty, Inc
07.2015 - 02.2024
Bakery/Café Lead
Sam’s Club, Inc.
05.2008 - 07.2015
Associate's in Applied Science in Administration & Business Management -
Shelton State Community College
Education
Associate's in Applied Science in Administration & Business Management -
Shelton State Community College
Tuscaloosa, Alabama
05.2008
Skills
Proficient with basic technology (Point of Sale System, Microsoft Office Programs, and Apple Devices)