Melanie Cortez

* Organized and stocked merchandise on shelves to ensure optimal product availability.

• Removed all boxes and related trash from sales floor and processed through compactors.
• Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
• Stocked designated items on shelves, end caps and displays.

• Supervised daily operations to ensure efficient workflow and staff performance.
• Trained and mentored team members on best practices and safety protocols.
• Implemented process improvements that enhanced service quality and customer satisfaction.
• Resolved customer inquiries and issues to maintain positive relationships and loyalty.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.