Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melanie Cruz

Rochester,NY

Summary

Well-rounded Personal Care Aide with 2 years assisting clients with various daily living needs at home. Talented at offering attentive care to patients by managing health needs, helping with personal grooming, carrying out light housekeeping and doing fun activities with the patients. Expert communicator when supporting patients' needs, documenting information and interacting with supervisors.

Overview

5
5
years of professional experience

Work History

Direct Support Assistant

Heritage Christian Services
01.2021 - Current

Take care of Patients, Take them out of the site to do fun stuff out in the environment wether its going to the park or the museums, Feed the Patients, Do chores with them, Help build there skills in life, Take them to the bathroom, Meal preparation.

Crew Member Team Leader

Dunkin Donuts
08.2023 - 10.2023

Cashier/Cook.

  • Quickly and efficiently resolved complaints and escalated issues.
  • Distributed necessary tasks and duties during each shift.
  • Cleaned and maintained tools, equipment and worksites.

Customer Service Representative

Avis Car Rental
10.2022 - 12.2022

Answer constant flow of customer calls with questions and concerns about contracts, update account information, book reservations, help clean the rental cars.

Seasonal Sales Associate

Bath & Body Works
06.2022 - 11.2022

Organize the shelves and stock more items on the racks to maintain the store visual appeal, engage with customers/answer any concerns they have or give them advice, Cashier/Manage returns,exchanges and refunds or check the customers out.

Crew Member Team Leader

Mcdonalds
11.2018 - 08.2020

Food preparations in Grill, Take customers orders in cashier, Making drinks, Cleaning the lobby and bathrooms.

Education

High School Diploma -

Greece Arcadia High School
120 Island Cottage Road

Skills

  • Communication Skills
  • Client Documentation
  • Transportation
  • Patient Care
  • Problem Solving
  • Time Management

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Crew Member Team Leader

Dunkin Donuts
08.2023 - 10.2023

Customer Service Representative

Avis Car Rental
10.2022 - 12.2022

Seasonal Sales Associate

Bath & Body Works
06.2022 - 11.2022

Direct Support Assistant

Heritage Christian Services
01.2021 - Current

Crew Member Team Leader

Mcdonalds
11.2018 - 08.2020

High School Diploma -

Greece Arcadia High School
Melanie Cruz