Melanie Daniel-Hankal
San Antonio,TX
Summary
Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Project Manager
ServiceSource Inc.
Quantico, VA
10.2022 - 03.2023
- Created and maintained detailed project documentation including schedules, budgets, change orders and invoices.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Provided guidance to team members regarding tasks assigned to them.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Coached, mentored and trained team members in order to improve their job performance.
Experience Specialist
MCCS
Quantico, VA
05.2022 - 10.2022
- Evaluated inventory levels on a regular basis to ensure adequate stock was available for customers' needs.
- Maintained high standards of cleanliness throughout the store including dusting shelves, vacuuming carpets and organizing merchandise displays.
- Assisted customers with product selection based on their individual needs.
- Maintained accurate records of all sales transactions and updated inventory levels accordingly.
- Increased store sales by cross-selling complementary items.
Waitress
Sams Inn Restaurant
Quantico, VA
09.2021 - 04.2022
- Assisted in seating guests at tables or booths.
- Served alcoholic beverages responsibly in accordance with state laws.
- Participated in team meetings to discuss new menu items or changes in policy.
- Assisted other wait staff members in times of heavy customer traffic.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
Cook I/Cook II
TRDI
San Antonio, TX
05.2021 - 08.2021
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Operated grills, fryers and broilers to cook items to quality guidelines.
Education
Associate's Degree - Business Administration
Palo Alto College
04-2025
High School Diploma -
Stafford High School
06.2012
Skills
- Proficient in Microsoft Office
- Resourceful
- Appreciate constructive criticism
- Multi-tasker
- Comfortable in fast-paced environment
- Confident
- Effortless public speaking
- Active listening
- Communication
- Leadership/Management
- Time Management
- Problem Solving
- Detail-oriented
- Empathetic
- Conflict resolution
- Knowledge in computer information systems
Certification
- BLS Certification
Workauthorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: True
Accomplishments
- Completed BCIS class
Timeline
Assistant Project Manager
ServiceSource Inc.
10.2022 - 03.2023
Experience Specialist
MCCS
05.2022 - 10.2022
Waitress
Sams Inn Restaurant
09.2021 - 04.2022
Cook I/Cook II
TRDI
05.2021 - 08.2021
Associate's Degree - Business Administration
Palo Alto College
High School Diploma -
Stafford High School
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