Melanie Dies
Highlands Ranch,CO
Summary
Dynamic and detail-oriented professional with a strong background in hospitality and healthcare, including experience at HCR ManorCare. Recognized for exceptional customer service and effective time management, I excel in fast-paced environments, ensuring patient comfort and satisfaction while maintaining high standards of care and cleanliness. A dedicated team player committed to enhancing client experiences. Was named tech of the year after three months of employment at NCH.
Overview
16
16
years of professional experience
Work History
Barista
Bean to Cup
Naples, FL
09.2025 - 11.2025
- Prepared and served high-quality coffee beverages with attention to detail.
- Operated espresso machine and maintained cleanliness of equipment.
- Provided exceptional customer service, ensuring a welcoming atmosphere.
- Assisted in inventory management and restocked supplies as needed.
Lawn Maintenance Worker
Cruz Lawn Maintenance
Naples, FL
04.2025 - 09.2025
- Operated lawn care equipment, including mowers and trimmers, ensuring effective maintenance of residential properties.
- Assisted in landscape design projects, providing support in planting and maintaining flower beds and shrubs.
- Learned safety protocols for equipment operation and chemical application during routine maintenance tasks.
- Maintained inventory of tools and supplies, ensuring readiness for daily lawn care operations.
Medical Assistant
Capital Women's Care, Contemporary OB/GYN
Hagerstown, MD
06.2022 - 09.2022
- Assisted with patient intake, ensuring accurate collection of medical histories and information.
- Supported physicians during examinations, facilitating efficient patient care and communication.
- Administered routine diagnostic tests, maintaining compliance with clinical protocols and safety standards.
- Coordinated appointment scheduling, optimizing patient flow and minimizing wait times.
CNA
Quincy Village
Waynesboro, PA
01.2022 - 06.2022
- Monitored vital signs and documented changes in patient conditions.
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Communicated effectively with healthcare team to coordinate patient care.
- Maintained a clean and safe environment for patients and staff.
- Supported rehabilitation exercises under supervision of nursing staff.
CNA
HCR ManorCare Chambersburg
Chambersburg, PA
06.2020 - 09.2020
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and documented changes in patient conditions.
- Communicated effectively with healthcare team to coordinate patient care.
- Maintained a clean and safe environment for patients and staff.
Server
Pinchers
Naples, FL
08.2019 - 09.2020
- Collaborated with kitchen staff to coordinate meal preparation and special requests.
- Participated in team meetings to discuss operational improvements and service strategies.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Bartender
Breaktime Lounge
Naples, FL
07.2017 - 09.2020
- Mixed and served a variety of cocktails and beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Provided exceptional customer service by engaging patrons and addressing inquiries promptly.
- Processed transactions accurately using point-of-sale system, managing cash and credit payments efficiently.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty to establishment.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server
Snook Inn
Naples, FL
06.2019 - 01.2020
- Provided exceptional customer service in fast-paced environment.
- Managed food and beverage orders efficiently to ensure timely delivery.
- Assisted in training new staff on restaurant procedures and menu knowledge.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
CNA
NCH Baker Hospital Downtown
Naples, FL
09.2014 - 08.2017
- Provided emotional support and companionship to enhance patient well-being.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Reduced patient stress levels through effective communication and active listening skills.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Server
Marco Island Brewery
Marco Island, FL
08.2014 - 06.2016
- Provided exceptional customer service in fast-paced environment.
- Managed food and beverage orders efficiently to ensure timely delivery.
- Assisted in training new staff on restaurant procedures and menu knowledge.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Handled cash transactions accurately, ensuring balanced registers at end of shifts.
- Cultivated warm relationships with regular customers.
CNA
HCR ManorCare Naples
Naples, FL
06.2014 - 09.2014
- Communicated effectively with healthcare team to coordinate patient care.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
CNA
HCR ManorCare Chambersburg
Chambersburg, PA
06.2009 - 06.2014
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and documented changes in patient conditions.
- Communicated effectively with healthcare team to coordinate patient care.
- Maintained a clean and safe environment for patients and staff.
- Trained new staff on proper care techniques and facility protocols.
Education
High School Diploma -
James Buchanan High School
Mercersburg, PA06-2010
CNA - Nursing
Institute For Caregivers
Chambersburg, PA06-2009
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Excellent memory
- Hospitality service expertise
Accomplishments
Tech of the year award.
Nominee for daisy awards.
Timeline
Barista
Bean to Cup
09.2025 - 11.2025
Lawn Maintenance Worker
Cruz Lawn Maintenance
04.2025 - 09.2025
Medical Assistant
Capital Women's Care, Contemporary OB/GYN
06.2022 - 09.2022
CNA
Quincy Village
01.2022 - 06.2022
CNA
HCR ManorCare Chambersburg
06.2020 - 09.2020
Server
Pinchers
08.2019 - 09.2020
Server
Snook Inn
06.2019 - 01.2020
Bartender
Breaktime Lounge
07.2017 - 09.2020
CNA
NCH Baker Hospital Downtown
09.2014 - 08.2017
Server
Marco Island Brewery
08.2014 - 06.2016
CNA
HCR ManorCare Naples
06.2014 - 09.2014
CNA
HCR ManorCare Chambersburg
06.2009 - 06.2014
High School Diploma -
James Buchanan High School
CNA - Nursing
Institute For Caregivers