Melanie Donelson
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. People pleaser! Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Amazon DSP
Cargo Leasing
9155 Derrington Road
09.2022 - 06.2023
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Offered every customer outstanding service, promoting high satisfaction and cementing loyalty.
Office Clerk
Adecco Staffing
Chicago, IL
03.2019 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
Patient Care Coordinator
Physicians Immediate Care
Chicago, IL
11.2023 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Home Health Aide
Always Best Care
Chicago, IL
02.2023 - 10.2024
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
Education
Medical Insurance Coding
Northwestern College
Bedford Park, IL09.2018
Skills
- Safety Behaviors
- Leadership
- Public Interaction
- Speech Clarity
- Client Support
- Critical Thinking
- Emergency Procedures Knowledge
- Company Culture and Values
- Microsoft Word
- Situational Awareness
- Health and Safety Procedures
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Physicians Immediate Care
11.2023 - Current
Home Health Aide
Always Best Care
02.2023 - 10.2024
Amazon DSP
Cargo Leasing
09.2022 - 06.2023
Office Clerk
Adecco Staffing
03.2019 - 03.2020
Medical Insurance Coding
Northwestern College