Melanie Embry
Louisville
Summary
Accomplished Front Office & Patient Access Manager at Family Allergy & Asthma, adept in optimizing patient registration and scheduling. Proven leader in team management and HIPAA compliance, enhancing patient satisfaction by 20%. Skilled in problem-solving and communication, driving operational efficiency and seamless patient care.
Overview
38
38
years of professional experience
Work History
Front Office & Patient Access Manager
Family Allergy & Asthma
Louisville, KY
10.1986 - 01.2025
- Oversaw patient registration processes, ensuring compliance with healthcare regulations and standards.
- Led team in optimizing scheduling protocols to enhance patient flow and reduce wait times.
- Developed training programs for staff on new patient access systems and procedures.
- Managed insurance verification processes to ensure accurate billing and minimize denials.
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
- Coordinated with healthcare providers to facilitate seamless patient access and care continuity.
- Streamlined communication between departments to improve patient experience and operational efficiency.
- Analyzed workflow metrics to identify areas for process improvement and implement solutions.
- Mentored staff in best practices for patient engagement, resulting in improved satisfaction scores.
- Streamlined patient registration processes to enhance efficiency and reduce wait times.
- Developed and implemented training programs for staff on patient access protocols.
- Led initiatives to improve patient satisfaction scores through targeted feedback analysis.
- Collaborated with healthcare providers to optimize insurance verification procedures.
- Analyzed workflow inefficiencies, recommending improvements for operational effectiveness.
- Managed scheduling systems to ensure optimal resource allocation and utilization.
- Mentored team members in best practices for patient interactions and service excellence.
- Educated all registration staff personnel regarding updates and changes to job positions.
- Developed highly effective communication, interpersonal, and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
- Ensured compliance with federal, state, and local regulations pertaining to privacy laws and medical record documentation requirements within the Patient Access department.
- Conducted regular performance evaluations of team members, identifying areas for improvement and providing constructive feedback for professional growth.
- Collaborated with clinical teams to ensure seamless patient transitions between departments, improving overall care quality.
- Improved patient satisfaction by streamlining registration processes and implementing efficient scheduling systems.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
Education
Certified Medical Assistant
Watterson College
Louisville, KYSkills
- HIPAA compliance
- Team management
- Insurance verification
- Appointment scheduling
- New staff training
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Scheduling
- Microsoft outlook
Timeline
Front Office & Patient Access Manager
Family Allergy & Asthma
10.1986 - 01.2025
Certified Medical Assistant
Watterson College