Melanie Enriquez
Reno,NV
Summary
Proven to excel in high-pressure environments, I leveraged my bilingualism and guest service expertise at Albertsons Grocery Store, enhancing customer satisfaction significantly. My ability to maintain composure, coupled with a strong work ethic, consistently ensured smooth operations and a welcoming atmosphere for diverse clienteles.
Higher education professional with strong foundation in academic coursework and extracurricular involvement. Known for collaborative efforts and consistent contribution to team success. Reliable and adaptable, able to meet evolving needs while maintaining focus on achieving goals. Proficient in research, communication, and problem-solving.
Overview
1
1
year of professional experience
Work History
Usher
University of Nevada
01.2024 - Current
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Directed ticket holders to seats and facility locations.
- Sold admission, processed payments, and issued tickets.
- Managed ticket verification to streamline entry process for attendees.
Courtesy Clerk
Albertsons Grocery Store
05.2024 - 08.2024
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Provided timely assistance to customers, addressing inquiries and offering product recommendations.
- Enhanced customer satisfaction by providing efficient and precise fresh cut product preparation.
- Collaborated with team members to provide exceptional service and meet department goals.
Education
Bachelor of Arts - Music Education
University of Nevada, Reno
Reynard, NV05-2028
High School Diploma -
Chaparral High School
Las Vegas, NV05-2023
Skills
- Patience and composure
- Reliability and punctuality
- Working under pressure
- Safety awareness
- Emergency Response
- Respect for Diversity
- Verbal Communication
- Guest service
- Customer Relations
- Cleanliness standards
- Strong Work Ethic
- Positive Attitude
- Customer Service
- Fluent Bilingualism
- Spanish translation
Languages
Spanish
Native or Bilingual
Timeline
Courtesy Clerk
Albertsons Grocery Store
05.2024 - 08.2024
Usher
University of Nevada
01.2024 - Current
Bachelor of Arts - Music Education
University of Nevada, Reno
High School Diploma -
Chaparral High School
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