Melanie Espin
Queens,NY
Summary
Professional banking specialist prepared to excel in financial transactions and customer service. Skilled in handling cash, balancing ledgers, and maintaining security protocols. Strong focus on team collaboration and achieving operational efficiency. Reliable, adaptable, and driven to meet and exceed client expectations.
Overview
4
4
years of professional experience
Work History
Head Teller
Citizens Bank
Manhattan, NY
11.2023 - Current
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
Teller
TD Bank
Ridgewood, NY
09.2022 - 09.2023
- Delivered exceptional service to customers in person and over telephone.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Trained on cash drawer operation.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Server Assistant
Mercer Kitchen
Manhattan, NY
06.2022 - 09.2022
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
Cashier
Dollar Town
Ridgewood, NY
04.2022 - 06.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
BBA - Criminal Justice
John Jay College of Criminal Justice
New York, NY05.2027
Skills
- Cooperative Attitude
- Feedback Acceptance
- Memory retention
- Customer service
- Problem-solving
- Bilingual in Spanish
- Excellent Communication Skills
- Currency and Coin Counter
- Strategic sales
- Consumer banking
- Analyzing performance
- Sales expertise
- Financial advising
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Head Teller
Citizens Bank
11.2023 - Current
Teller
TD Bank
09.2022 - 09.2023
Server Assistant
Mercer Kitchen
06.2022 - 09.2022
Cashier
Dollar Town
04.2022 - 06.2022
BBA - Criminal Justice
John Jay College of Criminal Justice