Melanie Essman
Topeka,KS
Summary
Effective in building lasting, professional relationships.
Excels at multi-tasking in a fast-paced environment under time constraints.
Superior organization, customer service, communication and documentation skills.
Excels at multi-tasking in a fast-paced environment under time constraints.
Overview
14
14
years of professional experience
Work History
Policy Examiner II
Kansas Insurance Department
10.2023 - Current
- Participated in ongoing professional development opportunities to stay current on industry changes and maintain expertise in field.
- Mentored junior examiners on best practices for conducting thorough evaluations while adhering to established guidelines.
- Contributed positively to organizational reputation by consistently demonstrating professionalism, integrity, and expertise in role of Examiner.
- Provided clear explanations of decisions made during examinations, enhancing transparency between applicants and organization.
Investigator
Office Of The Attorney General
10.2015 - 09.2023
- Assisting consumers with their questions and concerns, processing all incoming paperwork through data entry and routing it for review, ensuring accuracy of entered data, and alerting investigators to potentially important information regarding calls or cases.
- Gather information, conduct interviews and manage a caseload of civil matters or complaints in the Consumer Protection Division.
- Assisting consumers with identity theft issues and walking them through the steps to protecting them for future issues.
- Assisting consumers that have been victim of scams in a way that they are not embarrassed to report to our agency.
- Scrap Metal Theft Reduction Act – Process applications, maintain database of Scrap Dealers and complete inspections of Scrap Metal Dealers to keep them in compliance with the Scrap Metal Theft Reduction Act.
- Investigate possible individuals that need to be licensed as Scrap Metal Dealers.
- Communicate and build a working relationship with local Law Enforcement when dealing with Scrap Metal Dealers.
Administrative Specialist
Department Of Children And Family Services
06.2013 - 10.2015
- Preparing, mailing and processing Soup Kitchen Orders (SKFB) each month, processing any reimbursements for The Emergency Food Assistance Program (TEFAP)
- Preparing and Processing & A Foods monthly invoice, maintaining the contact lists for the TEFAP and SKFB programs, Entering orders into the F &A system,
- Supporting the other Program Consultants and Supervisor in the department and General Office functions.
- Assisted with the LIEAP Program.
Senior Administrative Assistant
Kansas Highway Patrol
04.2012 - 06.2013
- Working the Safety Net program
- Entering Truck Inspections
- Entering Accident Reports,
- Answer customer questions and General office functions.
Administrative Assistant
Kansas Bureau Of Investigations - KIBERS
02.2010 - 04.2012
- Data Entry of all Kansas offense reports and arrest reports for Domestic Violence, Sex crimes and Homicides,
- Communicating with all 300 agencies around the State of Kansas, Enter all Zero and LEOKA reports into the reporting database
- Cover the front desk for the Annex Building when needed
Education
Bachelor of Arts - Criminal Justice
University of Phoenix
Online11.2012
Skills
- Effective in building lasting, professional relationships
- Excels at multi-tasking in fast-paced environment under time constraints
- Superior organization, customer service, communication and documentation skills
- Excels at multi-tasking in fast-paced environment under time constraints
Timeline
Policy Examiner II
Kansas Insurance Department
10.2023 - Current
Investigator
Office Of The Attorney General
10.2015 - 09.2023
Administrative Specialist
Department Of Children And Family Services
06.2013 - 10.2015
Senior Administrative Assistant
Kansas Highway Patrol
04.2012 - 06.2013
Administrative Assistant
Kansas Bureau Of Investigations - KIBERS
02.2010 - 04.2012
Bachelor of Arts - Criminal Justice
University of Phoenix
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