Melanie E Feliciano
Lansdowne,United States
Overview
12
12
years of professional experience
Work History
Store Manager
Lidl US
Virginia Beach, VA
01.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Store Manager
Aldi
Hampton, VA
10.2012 - 02.2022
- Full execution of ALDI Acts Competencies and Professional Skills (M.A.P.) as well as S.O.P.’s.
- Led full store inventory prep, counts and reconciliation.
- Maintained grand opening appearance through proper ordering, proper merchandising and adjustments to parameters as oos and discontinued items were updated in the daily bulletin.
- Heavy focus on employee training which directly improved store KPI’s.
- Assist DM with hiring to include interviews and onboarding.
- Prepared weekly schedules factoring sales, truck schedules and employee availability adjusting as needed to comply with unexpected changes.
- Assist team with stocking at a 25 minute pallet average.
Education
Diploma -
Bayside High School
Virginia Beach, VASkills
- Customer Service
- Problem-Solving
- Exceptional time management skills
- Multitasking and Organization
- Training and mentoring
- Store Opening and Closing
- Friendly and Positive
- Inventory Management
- Store Merchandising
- Cash Management
- Training and Development
- Inventory Control
- Recruitment and hiring
- POS Systems
- Employee Scheduling
- Opening and closing procedures
- Strategic thinker
- Delegating Work
- Budget Development
- KPI driven
- WFM
- Microsoft Suite
Timeline
Store Manager
Lidl US
01.2022 - Current
Store Manager
Aldi
10.2012 - 02.2022
Diploma -
Bayside High School