Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Melanie Felix

Glendora,CA

Summary

Customer service-focused professional with extensive grocery store experience since 2006. Demonstrated success in operational improvement and adept problem-solving. Specialized in cultivating strategic partnerships to propel organizational success and evaluate investment properties through local market analysis. Exceptional organizational skills enable effective management of competing priorities while maintaining high client satisfaction and prompt deal execution.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Cashier

Ralphs Grocery Store
07.2023 - Current
  • Greeted customers upon entry and addressed inquiries with promptness.
  • Built strong customer relationships to encourage repeat business.
  • Operated cash register with high transaction accuracy.
  • Stocked, tagged, and organized merchandise in front lanes efficiently.
  • Assisted customers in locating items and enrolling in reward programs.
  • Counted cash drawer at shift start and end to ensure accuracy.
  • Resolved customer concerns and clarified store policies effectively.
  • Collaborated with shift manager to troubleshoot issues and improve service.

Real Estate Agent

HomeSmart Evergreen Realty
07.2022 - Current
  • Finalized purchases through effective management of contracts and negotiations.
  • Negotiated and facilitated real estate transactions to ensure client satisfaction.
  • Communicated with clients to assess property needs and preferences accurately.
  • Cultivated client relationships to promote repeat business and referrals.

Sales Manager

Ralphs Grocery
09.2019 - 05.2023
  • Resolved customer relations issues promptly, enhancing client satisfaction and loyalty.
  • Achieved sales goals by developing new customer relationships and promoting repeat business.
  • Coached sales personnel to improve performance and meet established targets.
  • Conducted team meetings to clarify policies and reinforce organizational objectives.
  • Fostered ethical work environment, contributing to high employee retention rates.
  • Addressed high-profile customer problems effectively to maintain valuable relationships.

Floral Manager

Ralphs Grocery
09.2016 - 09.2019
  • Monitored special orders to ensure timely delivery of floral displays and arrangements.
  • Achieved reduction in shrink through meticulous inventory management.
  • Trained employees on customer order processes and floral design techniques.
  • Managed inventory of plants and supplies to guarantee timely reorders.
  • Surpassed sales targets by executing strategic promotional initiatives.
  • Supervised floral department staff to maintain compliance with quality standards.
  • Collaborated with customers to design personalized bouquets, wreaths, and gifts.
  • Excelled in fast-paced environments by providing support and guidance to team.

Bakery Clerk

Ralph’s
2013 - 2016
  • Verified freshness by checking expiration dates and rotating products to minimize spoilage.
  • Delivered exceptional customer service while balancing multiple tasks during peak periods.
  • Prepared and baked fresh goods daily, ensuring high-quality standards for all products.
  • Arranged attractive bakery displays to enhance visibility of cakes and pies, driving sales.
  • Maintained organized workspace to meet cleanliness and safety compliance regulations.
  • Assisted in inventory management by tracking stock levels and replenishing supplies promptly.
  • Trained new employees on baking techniques and customer service best practices.
  • Collaborated with bakery staff to streamline production processes and enhance efficiency.
  • Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Provided support in other departments during peak times or employee absences, demonstrating adaptability and a strong work ethic.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.

Combo Clerk

Ralphs
11.2006 - 09.2013
  • Reduced customer wait times through efficient transaction processing and multitasking.
  • Managed high transaction volumes during peak hours while ensuring accuracy.
  • Balanced cash drawer at end of each shift, confirming transaction accuracy.
  • Upsold promotional items at checkout, contributing to sales goals.
  • Handled returns and exchanges promptly, adhering to store policies.
  • Maintained knowledge of promotions and sales events to assist customers.
  • Streamlined checkout operations by organizing and maintaining workstation cleanliness.
  • Trained new hires on effective operation of cash register system.

Courtesy Clerk

Ralphs Grocery Store
10.2006 - 11.2006
  • Efficiently bagged customer items, ensuring protection for delicate merchandise and proper separation.
  • Maintained cleanliness of store premises, creating an inviting shopping atmosphere.
  • Assisted customers with loading merchandise into vehicles to enhance service experience.
  • Promoted a positive store image by keeping entranceways clean and welcoming.
  • Collected over 10 shopping carts daily from parking lot, cleaning and drying soiled carts.
  • Facilitated smooth transactions by promptly returning misplaced items to designated locations.
  • Provided assistance to elderly or disabled customers with loading groceries into vehicles.
  • Collaborated with team members to sustain an organized and efficient work environment.

Education

Real Estate Certification - Real Estate

Citrus College
Glendora, CA
09.2021

Skills

  • Client advising
  • Marketing strategy
  • Construction financing
  • Project development
  • Property showings
  • Property promotion
  • Sales closing
  • Independent work
  • Organizational skills
  • Team collaboration
  • Advertising expertise
  • CMA software proficiency

Certification

Real Estate License

Languages

Spanish
Native or Bilingual

Timeline

Cashier

Ralphs Grocery Store
07.2023 - Current

Real Estate Agent

HomeSmart Evergreen Realty
07.2022 - Current

Sales Manager

Ralphs Grocery
09.2019 - 05.2023

Floral Manager

Ralphs Grocery
09.2016 - 09.2019

Combo Clerk

Ralphs
11.2006 - 09.2013

Courtesy Clerk

Ralphs Grocery Store
10.2006 - 11.2006

Real Estate Certification - Real Estate

Citrus College

Bakery Clerk

Ralph’s
2013 - 2016

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