Melanie Fernandez
Springfield,MA
Summary
Adept at managing patient confidentiality and streamlining office workflows, I excelled at American Renal Associates by enhancing patient satisfaction and improving record accuracy. My strong interpersonal skills and proficiency in medical office management have consistently contributed to operational excellence and positive patient outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Administrative Assistant
American Renal Associates
02.2022 - 01.2024
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Generated reports and logged patient information for reliable records.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Greeted patients and provided required paperwork to facilitate services.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Maintained and updated patient records for accurate, current medical histories.
Certified Clinical Hemodialysis Technician
American Renal Associates
02.2017 - 01.2024
- Minimized complications related to vascular access sites by performing proper cannulation techniques using both needles and catheters according to established protocols.
- Reduced the risk of infections by adhering to strict infection control protocols during all procedures.
- Demonstrated excellent teamwork skills while assisting other technicians during busy shifts for optimal patient care delivery.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Assisted patients with their pre-dialysis weight measurements, ensuring accurate assessment of fluid removal needs during the procedure.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Completed required training courses on time, staying up-to-date with industry best practices and advancements in dialysis technology for improved patient outcomes.
- Demonstrated adaptability and flexibility when faced with unexpected challenges during a shift, using critical thinking skills to find effective solutions that maintained high-quality patient care standards.
- Increased patient satisfaction through compassionate communication and attentive listening to their concerns or questions regarding treatment plans.
- Assisted in the training and onboarding of new technicians, sharing valuable knowledge from personal experience to help them quickly become proficient contributors within the clinic team.
- Facilitated smooth transitions between shifts through thorough handover reports highlighting key aspects of each patient's condition and treatment progress.
Special Education Paraprofessional
Springfield Public Schools, Massachusetts
08.2021 - 02.2022
- Served as translator and interpreter for written and verbal communication to students, parents and staff members.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Interacted physically and verbally with students throughout each day.
- Maintained positive attitude and affirmatively communicated with each student.
- Monitored student classroom and outdoors activities to promote student safety.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Demonstrated flexibility, coped with challenges of rapidly changing world and assisted students lacking language proficiency.
- Supported teacher in classroom discipline and maintained standards of pupil behavior.
- Displayed knowledge of various routine educational tasks, duties and procedures and followed specific instructions of teacher.
- Worked expertly and productively with students and parents from diverse ethnic groups.
- Assisted special education students with diverse needs, ensuring their academic success and social integration.
- Provided instructional support under teacher supervision within both general education classrooms and specialized settings.
EMT-Basic
National Ambulance Company
02.2012 - 03.2017
- Facilitated seamless handoffs to hospital staff through comprehensive documentation and verbal reports of patient care provided during transport.
- Managed stressful situations calmly under pressure while maintaining composure to provide the best care possible for patients experiencing traumatic events.
- Assisted paramedics with advanced life support interventions when necessary, acting as an integral part of the emergency response team.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Assessed patient conditions, maintaining calm demeanor in urgent situations.
- Provided compassionate care for diverse populations including children, elderly individuals, pregnant women, and individuals with special needs during medical emergencies.
- Maintained up-to-date knowledge of protocols, procedures and medical advances.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Utilized ambulances and other vehicles to transport patients to medical facilities.
- Responded to emergency medical calls, providing basic life support services in accordance with protocols.
- Adapted quickly to dynamic situations by incorporating critical thinking skills and decisive actions when faced with rapidly changing conditions or new information about patients'' needs.
- Enhanced teamwork efficiency by effectively collaborating with paramedics, firefighters, and police officers in high-stress environments.
- Contributed to a positive work environment within EMS team by fostering good relationships with colleagues and demonstrating dedication to continuous improvement in patient care practices.
Personal Care Assistant
Stavros Center For Independent Living
01.2011 - 02.2012
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Food Service Cashier
Burger King
08.2005 - 01.2011
- Provided excellent customer service by greeting guests warmly and answering questions about menu offerings.
- Collaborated with team members to achieve efficient service during peak hours, minimizing wait times for customers.
- Maintained a clean and organized workspace, contributing to a positive environment for customers and coworkers.
- Operated cash register systems efficiently, quickly inputting orders and processing payments for fast service turnaround times.
- Handled high-volume orders with precision, ensuring accurate order fulfillment and timely delivery to customers.
- Exhibited strong communication skills when interacting with both customers and colleagues to foster a positive work environment.
- Assisted with stocking shelves and properly rotating food items, minimizing waste and maintaining fresh inventory.
- Contributed to increased sales by upselling menu items whenever appropriate based on customer preferences.
- Managed multiple payment methods accurately, ensuring correct change was given and receipts were provided when needed.
- Adhered to strict health code guidelines, maintaining proper food storage procedures and cleanliness standards.
Education
Associate of Science - Nursing
Holyoke Community College
Holyoke, MA05.2027
High School Diploma -
High School Of Commerce
Springfield, MA06.2008
Skills
- Patient care and confidentiality
- HIPAA Compliance Knowledge
- Patient Demographics
- Workflow Coordination
- Medical Office Management
- Inventory Stocking
- Interpersonal relationship building
- Medical Records Management
- Data Entry Efficiency
- Professionalism and Discretion
- Medical Office Equipment Usage
- Document Management
Certification
- CCHT - Certified Clinical Hemodialysis Technician
- BLS Provider (CPR & AED)
Languages
Spanish
Native or Bilingual
Timeline
Medical Administrative Assistant
American Renal Associates
02.2022 - 01.2024
Special Education Paraprofessional
Springfield Public Schools, Massachusetts
08.2021 - 02.2022
Certified Clinical Hemodialysis Technician
American Renal Associates
02.2017 - 01.2024
EMT-Basic
National Ambulance Company
02.2012 - 03.2017
Personal Care Assistant
Stavros Center For Independent Living
01.2011 - 02.2012
Food Service Cashier
Burger King
08.2005 - 01.2011
Associate of Science - Nursing
Holyoke Community College
High School Diploma -
High School Of Commerce