Microsoft Teams
Melanie Foster
Marlborough,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Knowledgeable and dedicated customer service professional with extensive experience in Consumers industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
27
27
years of professional experience
Work History
Inbound Call Center Representative
Helen Of Troy
Marlborough, MA
10.2017 - Current
- Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Streamlined call center operations by implementing efficient processes and procedures.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
- Improved first-call resolution rates by effectively utilizing resources and available tools.
- Enhanced communication skills through active listening, empathy, and clear verbal responses during customer interactions.
- Daily handled between 25-40 calls
Customer Service Representative
LLBEAN
Portland, ME
06.2017 - 10.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled between 25-40 calls Daily.
Inbound Call Center Representative
Convergys
Pueblo, CO
08.2016 - 05.2017
- Maintained accurate records of customer interactions, ensuring proper documentation within the company's database.
- Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Handled daily incoming calls between 25-50.
Cashier
Walmart
Pueblo West, CO
07.2016 - 08.2016
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Cashier
Walmart
Leicester
06.2015 - 04.2016
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Direct Support Professional
Community Resources For Justice
Manchester
08.2000 - 01.2015
- Providing care for clients with severe mental retardation and physical disabilities
- Food preparation and feeding
- Client hygiene such as bathing, brushing teeth and dressing
- Teaching the client choice making and life skills
- Light housework and cleaning
Direct Support Professional
Mentor
Greenland, NH
06.1998 - 08.2020
- Providing care for clients with severe mental retardation and physical disabilities
- Food preparation and feeding
- Client hygiene such as bathing, brushing teeth and dressing
- Teaching the client choice making and life skills
- Light housework and cleaning
Direct Support Paraprofessional
Portsmouth School Department
Portsmouth, NH
08.1996 - 06.1998
- Attend classes with client and be a resource to the classroom teacher with assigned student
- Providing care for clients with severe mental retardation and physical disabilities
- Cafeteria feeding
- Client hygiene
Education
High School Diploma -
Portsmouth High School
Portsmouth, NH06.1996
Skills
- Inbound Sales
- Documentation and Reporting
- Information Protection
- Account Updating
- System Documentation
- Telephone Etiquette
- Quality Assurance
- Conflict Resolution
- Positive Attitude
- Empathy and Patience
- Payment Processing
Software
CRM
CISCO, CISCO Jabber
OSVC
References
References available upon request.
Timeline
Inbound Call Center Representative
Helen Of Troy
10.2017 - Current
Customer Service Representative
LLBEAN
06.2017 - 10.2017
Inbound Call Center Representative
Convergys
08.2016 - 05.2017
Cashier
Walmart
07.2016 - 08.2016
Cashier
Walmart
06.2015 - 04.2016
Direct Support Professional
Community Resources For Justice
08.2000 - 01.2015
Direct Support Professional
Mentor
06.1998 - 08.2020
Direct Support Paraprofessional
Portsmouth School Department
08.1996 - 06.1998
High School Diploma -
Portsmouth High School