Melanie Galindo
San Diego
Summary
A strategic, execution-oriented leader with a strong acumen and tireless drive for sales results and exceptional customer support. Proven experience with creating and executing sales strategies based on market opportunities, building and leading teams, and driving exceptional and consistent customer support by building scalable, repeatable and adaptable processes. Capable in optimizing the entire integrated sales through customer experience and increasing the overall success and profitability of the business through innovative sales strategies and team-oriented incentives that consistently exceed all KPI’s.
Overview
5
5
years of professional experience
Work History
Sales Manager
Luxury Car Rentals, Tourbillon Exotics
07.2023 - 09.2024
- Grew annual sales by 24% improved profitability by 32% within the first year by restructuring the sales team and expanding distribution through the use of online listings and social media.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Built long-lasting client relationships through excellent relationship building, customer service and consistent follow-ups, resulting in increased customer loyalty and repeat business.
- Led a successful sales team through motivational coaching, mentorship and performance-based incentives.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
E-Commerce Coordinator
Ellaelisque
05.2022 - 05.2023
- Grew annualized sales by 22% through the creation of strategic partnerships and social media influencers.
- Restructured team to more effectively manage online product listings and inventory enabling company to improve the efficiency of the end-to-end sales and fulfillment process by 15%, leading to a 26% improvement in profitability.
- Conducted regular competitor analyses to stay informed on industry trends and adjust pricing strategies accordingly.
- Analyzed website metrics to identify trends, making data-driven decisions to improve user experience and conversion rates.
- Implemented effective social media strategies to promote brand awareness and drive traffic to the e-commerce platform.
National Relationship Manager
Corepayment Solutions
01.2020 - 10.2021
- Built and led a multi-person team which resulted in expanding the revenue of existing company relationships by 16% and customer retention by 12% within the first year
- Responsible for leveraging the CRM to track, review, and report all key sale metrics, including the entire sales funnel.
- Identified and implemented service level enhancements leading to improved relationships with key service providers and customers.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Solar Sales Representative
Adapt Solar
10.2019 - 05.2020
- Consistently exceeded monthly sales quotas by >= 14% beginning 30 days upon hiring.
- Enhanced market penetration of solar sales through strategic prospecting, developing and maintaining relationships with key clients and partners, networking, and building a robust referral network.
- Established long-term client relationships based on trust, reliability, and exceptional service delivery standards; consistently maintained the highest customer satisfaction score of all sales representatives (> 95%).
- Provided comprehensive education on the benefits of renewable energy sources such as solar power systems to prospective buyers throughout the entire consultative sales process.
Education
Business Management -
Fresno State University
Fresno, California08.2015
Skills
- Closer with strong overall business acumen
- Negotiation
- Strategic sales
- Leadership
- Relationship building
- Sales and customer support team staffing
- Dispute resolution
- Team building and training
- Cross- and up-selling
- Exceptional drive and passion
- Flexibility, adaptability & collaboration
- Excellent verbal and written communication
- Interpersonal skills
- Social media management
Hobbies
Digital Content Creation, Travel, Self-Growth
Timeline
Sales Manager
Luxury Car Rentals, Tourbillon Exotics
07.2023 - 09.2024
E-Commerce Coordinator
Ellaelisque
05.2022 - 05.2023
National Relationship Manager
Corepayment Solutions
01.2020 - 10.2021
Solar Sales Representative
Adapt Solar
10.2019 - 05.2020
Business Management -
Fresno State University
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