Akeem Clarke
New York,NY
Summary
Experienced professional with a background in customer service and a strong understanding of safety protocols. Ready to excel in this role, focusing on adaptability to ensure seamless operations and deliver exceptional passenger experiences. Proficient in conflict resolution, emergency response, and effective communication. Maintains a calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
9
9
years of professional experience
Work History
Valet Driver Part-Time
Luxury Car Rentals
06.2022 - Current
- Assisted clients within emergency last minute car recovery.
- Pick up clients and drive them to designated destination safely and in urgent matter.
- Experienced in driving clients to their destinations that may be total of 12 hours of travel
- Maintained cleanliness of work sites, parking spaces and guest services stations
- Enhanced driver safety by securing lot and escorting individuals
- Determined customer needs by asking relevant questions and listening actively to responses
- Ensure safety of my clients at all times.
Valet Attendant
Audi Dealership
02.2022 - 06.2022
- Parked and retrieved cars carefully to prevent damage and avoid delays
- Maintained cleanliness of work sites, parking spaces and guest services stations
- Welcomed arriving guests and explained car retrieval procedures
- Entered guest vehicle information and location in computerized valet parking system
- Assisted customers by driving them home safely after dropping off their vehicle for servicing and other services
- Completed claim check, vehicle damage and billing dispute forms
- Serviced cars in an urgent matter with teammates
Customer Service Representative
Supermarket
01.2018 - 10.2021
- Directing Traffic to customers when parking and leaving supermarket to ensure safety by monitoring parking lot
- Assisted customers with their groceries by packing their grocery bags and escorting them to their vehicle
- Organize each Aisle by stocking right products on shelf making them visible to customers
- Responds to customer request for products, services and company information
- Developed community reputation through commitment to customer satisfaction and strong client relationships
Customer Service Representative
Norman Manley International Airport
01.2018 - 03.2019
- Assisted team members with starters and alternators equipment troubleshooting and diagnostics
- Reviewed technical documentation to complete equipment maintenance and repair
- Facilitated maintenance team training procedures to align with company standards
- Completed routine tasks such as balancing, oil changes and brake services
Manager
Jamaica German Automotive
09.2015 - 03.2019
- Company Overview: Motor Vehicle Repair
- Attended to customers for vehicle drop offs and pick-up
- Inspected vehicles before providing services
- Informing customers on products that are used on car with specific purposes
- Provide valuable information to customers about sales and new products that are out on market for potential interest
- Directed customers by escorting them to racks and counters
- Motor Vehicle Repair
Education
High School Diploma -
Pembroke Hall High School
Some College - No Degree
Jamaica Automotive School
Skills
- Safety procedures
- Cultural awareness
- Conflict resolution
- Emergency care
- Team collaboration
- Attention to Detail
- Reliability and punctuality
- Hospitality service expertise
Languages
Spanish
Professional Working
Timeline
Valet Driver Part-Time
Luxury Car Rentals
06.2022 - Current
Valet Attendant
Audi Dealership
02.2022 - 06.2022
Customer Service Representative
Supermarket
01.2018 - 10.2021
Customer Service Representative
Norman Manley International Airport
01.2018 - 03.2019
Manager
Jamaica German Automotive
09.2015 - 03.2019
Some College - No Degree
Jamaica Automotive School
High School Diploma -
Pembroke Hall High School
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