Melanie Garcia
Lompoc,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Customer Service professional with +10 years of proven experience. Skilled in telephone etiquette, Microsoft Office, interpersonal communication, and working independently. Obtained different skill sets working at different jobs in order to continue my college studies.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager
Domino's
10.2023 - 06.2024
- Earned the store with the highest rating of a Five Star with my team.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Provided managerial assistance to the General Manager such as cash management, inputting store data daily, new employee training, and leading a team of two or more.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Insider
Domino's
07.2023 - 10.2023
- Greeted customers with friendly hospitality.
- Processed store transactions via credit card or cash.
- Assisted store management with customer's food orders, maintaining store clean, food prep, and boxing food orders.
- Self-motivated, with a strong sense of personal responsibility.
Receptionist
Excel Personnel Services
09.2022 - 10.2023
- Greeted incoming visitors and tenants professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Created an electronic filing system for the office, updated records, and scanned documents.
- Assisted management with all on-site tasks such as unit inspections, reporting repairs, and eviction notices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, office appointments and walk-in clients.
Caregiver
N/A
03.2022 - 08.2022
- Supported parent through serious illness, providing-at-home care to ensure their well-being.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Customer Service Representative
Appliance Repair Specialists
11.2021 - 03.2022
- Responded to incoming phone calls in a professional and courteous manner in a call center that received over two-hundred calls a day.
- Entered, updated, and retrieved information from a computerized data system.
- Scheduled appointments and follow-ups.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier
Chevron
03.2021 - 08.2021
- Processed store transactions via credit card or cash.
- Assisted customers with returns, refunds and resolving transaction issues.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Recorded store sales by verifying lottery sales and end-of-day sales via computer, completed daily sales paperwork, and dropped cash in the cash drop box.
Shelter Staff
Good Samaritan Shelter
09.2020 - 03.2021
- Enforced the shelter's schedule and policies for clients.
- Coordinated with Case Managers to assist clients
- Reported and submitted daily reports to the General Manager at the end of the shift via email.
- Maintained accurate records of resident interactions, ensuring confidentiality and compliance with organizational policies.
- Monitored facility security, implementing preventive measures to maintain a secure environment for all occupants.
Customer Representative
U-Haul
04.2019 - 06.2020
- Provided expert product knowledge to customers, enabling them to make informed purchasing decisions.
- Processed store transactions via credit card or cash
- Created rental contracts for vehicles, equipment, and storage units, including the due date of rentals and return policy.
- Assisted customers with propane refills, trailer, and tow dolly hookups, processed rental returns, and maintained rental equipment; dependent on customer requirements.
Receptionist
Allan Hancock Community College
08.2017 - 12.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed, scheduled or cancelled appointments.
- Filed, archived, and received mail for College Staff.
- Responded to inquiries from callers seeking information.
- Assisted College staff regarding college events to promote services and college admissions.
Student Ambassador
Allan Hancock Community College
01.2016 - 07.2017
- Acted as Student Representative for the AHC Human Resource Hiring Committee.
- Collaborated with other departments to promote student engagement.
- Developed in-depth knowledge of university resources and services and promoted to prospective students.
- Improved communication between students and university staff by serving as a liaison to address concerns and provide feedback.
Security Dispatcher
Chumash Casino Resort
02.2015 - 11.2015
- Entered data into a security dispatching system.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Monitored security CCTV systems to maintain customer and employee safety.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
Security Guard
Chumash Casino Resort
12.2011 - 11.2014
- Maintained a safe environment for employees and visitors through proactive surveillance and communication.
- Promoted to Security Guard Trainer for new security guards
- Acted as security escort and keyholder for authorized areas as well as property.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm while on-site law enforcement arrived.
Education
Bachelor's - Criminal Justice
California State University Bakersfield
Bakersfield, CA05.2026
Associate's - Administration of Justice
Allan Hancock College
Lompoc, CA05.2018
Skills
- Typing Certificate (65 WPM)
- Bilingual- Spanish Speaker
- Assistant Manager Experience
- Security (4 years)
- Surveillance (1 year)
- Cash handling (2 years)
- Phone etiquette (2 years)
- Cash handling (2 years)
Certification
Driver's License
Timeline
Assistant Manager
Domino's
10.2023 - 06.2024
Insider
Domino's
07.2023 - 10.2023
Receptionist
Excel Personnel Services
09.2022 - 10.2023
Caregiver
N/A
03.2022 - 08.2022
Customer Service Representative
Appliance Repair Specialists
11.2021 - 03.2022
Cashier
Chevron
03.2021 - 08.2021
Shelter Staff
Good Samaritan Shelter
09.2020 - 03.2021
Customer Representative
U-Haul
04.2019 - 06.2020
Receptionist
Allan Hancock Community College
08.2017 - 12.2017
Student Ambassador
Allan Hancock Community College
01.2016 - 07.2017
Security Dispatcher
Chumash Casino Resort
02.2015 - 11.2015
Security Guard
Chumash Casino Resort
12.2011 - 11.2014
Bachelor's - Criminal Justice
California State University Bakersfield
Associate's - Administration of Justice
Allan Hancock College