Melanie Garcia Castro
Yonkers,NY
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
4
4
years of professional experience
Work History
Sales Associate
Ashley Furniture Homestore
New Rochelle, NY
09.2023 - 01.2024
- Provided accurate information about products, prices and services.
- Adhered to company initiatives and achieved established goals.
- Developed promotional strategies to increase sales volume.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Attended weekly team meetings to review performance goals and objectives.
- Recommended, selected and located merchandise based on customer desires.
- Suggested ideas for improving store operations and increasing profits.
Customer Service Representative
Harvest On hudson
Hastings-on-Hudson, NY
11.2021 - 09.2023
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted available products and services to customers during service, account management and order calls.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Educated customers on special pricing opportunities and company offerings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Restaurant Hostess
Harvest On Hudson
Hastings-on-Hudson, NY
03.2021 - 11.2021
- Provided ongoing coaching and appropriate progressive discipline to hostess team members.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Greeted customers, answered questions and recommended specials to increase profits.
- Managed reservations, waitlists, and special requests for large parties.
Receptionist
Riverdale Beauty Salon
The Bronx, NY
02.2020 - 01.2021
- Greeted visitors and provided them with assistance.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Answered and directed incoming calls using multi-line telephone system.
Education
High School Diploma -
In-tech Academy
The Bronx, NY06-2022
Some College (No Degree) -
Westchester Community College
Valhalla, NYSkills
- Administrative Support
- Bookkeeping
- Technical Support
- Product Sales
- Excellent Communication Skills
- Teamwork and Collaboration
- Customer Service
- Menu Knowledge
- Event Coordination
- Exceeds Sales Goals
- Merchandising Knowledge
- Retail Merchandising Expertise
- Product Recommendations
- Cash Register Operation
- Store Opening and Closing
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sales Associate
Ashley Furniture Homestore
09.2023 - 01.2024
Customer Service Representative
Harvest On hudson
11.2021 - 09.2023
Restaurant Hostess
Harvest On Hudson
03.2021 - 11.2021
Receptionist
Riverdale Beauty Salon
02.2020 - 01.2021
High School Diploma -
In-tech Academy
Some College (No Degree) -
Westchester Community College
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