Melanie Garcia Sanchez
Valley Center,CA
Summary
Excelled in customer support and data management, leveraging fluency in Spanish to enhance client communication. Proven ability to maintain professionalism under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Call Center Representative
Neighborhood Health Care
04.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively and calmly managed crisis calls.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for patients
- Upheld strict confidentiality standards regarding sensitive patient information in accordance with HIPAA regulations.
Intern
Neighborhood Health Care
02.2024 - 06.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Roomed patients, took vitals, performed in house labs and assisted with sending out labs.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Medical Assistant Certification - Medical Assisting
California State University - San Marcos
San Marcos, CA09.2024
High School Diploma -
Valley Center High School
Valley Center, CA06.2021
Skills
Problem-solving skills
Customer Support
Fluent in Spanish
Data Management
Building rapport
Computer Skills
Calm and Professional Under Pressure
multitasking
prioritize
Timeline
Intern
Neighborhood Health Care
02.2024 - 06.2024
Call Center Representative
Neighborhood Health Care
04.2023 - Current
Medical Assistant Certification - Medical Assisting
California State University - San Marcos
High School Diploma -
Valley Center High School
Similar Profiles
Christina HiginioChristina Higinio
Pediatric and Gen Med. Medical Assistant III at Neighborhood Health CarePediatric and Gen Med. Medical Assistant III at Neighborhood Health Care
Bianca VasquezBianca Vasquez
Behavior Health Call Center Representative at Neighborhood Health CareBehavior Health Call Center Representative at Neighborhood Health Care
Miriam AlcarazMiriam Alcaraz
Medical Assistant at Neighborhood Health CareMedical Assistant at Neighborhood Health Care
Nialea GuachenaNialea Guachena
Preschool Director at Learning JunglePreschool Director at Learning Jungle
Jeffery ArmosinoJeffery Armosino
Sales Manager at Wyndham Vacation OwnershipSales Manager at Wyndham Vacation Ownership