Melanie Garvin
Lexington,KY
Summary
Customer-centric, team-orientated, and results-driven retail general manager with 15+ years experience. Proven track record of efficiently managing daily operations, developing strategies to increase profitability and customer satisfaction, and ensuring regulatory compliance. Experienced in managing budgets, recruiting; training; and management of staff, allocating resources, inventory and order management, and customer retention. Excellent problem-solving, leadership, and communication skills.
Overview
24
24
years of professional experience
Work History
General Manager, Designer
Corner Liquor Store INC, Beat Designs
Lexington , KY
04.2005 - Current
- Hands-on general manager of retail liquor store for absentee store owner, selling beer, wine, liquor, tobacco products, non-alcoholic beverages, snacks, and related sundry items
- Skilled in oversight of daily operations; product ordering and inventory management and control; understanding the local community and its needs; recruitment, training, and management of necessary staff; payroll matters; regulatory compliance; development of job descriptions and allocation of responsibilities; and customer satisfaction/retention
- Specific accomplishments include:
- Established optimum in-store product placement for staff efficiency, decreasing transaction time and increasing profits;
- Re-configured the store flow design (including walk-in and drive-through) to achieve maximum transaction efficiency and decrease customer wait time;
- Purchased and implemented a more efficient POS system for management of inventory, sales transactions, and sales by staff member;
- Implemented marketing campaigns to increase sales of slower moving products;
- Managed store traffic and sales at optimum capacity during a national pandemic in compliance with federal and state guidelines; and
- Developed custom financial and sales reports to see at a glance YOY data and month to month data to identify areas of success and areas needing improvement
- Custom apparel and accessory
Custom Apparel Designer
Beat Designs
05.2017 - 03.2021
- Designed custom performance wear (e.g., artists, dancers, actors) specifically tailored to individual clients, aligning designs with clients' needs and preferences
- Manufactured custom garments and accessories according to individual designs and measurements for clients worldwide;
- Created designs to re-purpose existing or out-dated performance wear to create entirely new and fresh looks for clients;
- Implemented creative concepts in alignment with brand vision and identity
- Collaborated to improve end result and grow as designer.
Retail Store Manager
Eddie Bauer
Louisville , KY
03.2000 - 09.2003
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction
- Interviewed and hired prospective employees according to team needs
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts
- Solved problems and resolved conflicts for team members and customers
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements
- Implemented loss prevention strategies, alleviating shrink.
Education
BACHELOR OF ARTS (B.A - GENERAL FINE ARTS - CONCENTRATION COSTUME DESIGN
Indiana University of Pennsylvania
May 1997
Skills
- Outgoing, Positive, and Friendly
- Multitasking and Organization
- Work Planning and Prioritization
- Operations Management
- Customer Centric
- Sales Expertise/POS Expertise
- Staff Supervision
- Merchandising
- Inventory Tracking and Management
- Financial Management
Timeline
Custom Apparel Designer
Beat Designs
05.2017 - 03.2021
General Manager, Designer
Corner Liquor Store INC, Beat Designs
04.2005 - Current
Retail Store Manager
Eddie Bauer
03.2000 - 09.2003
BACHELOR OF ARTS (B.A - GENERAL FINE ARTS - CONCENTRATION COSTUME DESIGN
Indiana University of Pennsylvania
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