Melanie Gomez
Des Plaines,IL
Summary
Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records, and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.
Overview
7
7
years of professional experience
Work History
Key Carrier/Manager
Olson's Ace Hardware
Park Ridge, IL
09.2018 - Current
- Handle cash, credit or check transactions with customers
- Scan goods and collect payments
- Ensure pricing is correct
- Issue change, receipts, refunds, or tickets
- Redeem stamps and coupons
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
- Resolve customer complaints, guide them and provide relevant information
- Bag items carefully
- Greet customers when entering or leaving establishment
- Maintain clean and tidy checkout areas
- Process returns and check to see if items are damaged
- Answer customers' questions and get a manager if answer doesn't solve the issue
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Directed and supervised staff performance.
- Verified that all coupons were applied correctly to transactions.
- Replenished merchandise on shelves according to planogram specifications.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Developed extensive product knowledge, growing revenue and building consumer base.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Stocked shelves with merchandise and kept store clean and organized.
- Assisted other departments as needed with stocking shelves, cleaning up spills or assisting customers.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Provided feedback to management on customer needs and preferences to improve product offerings.
Child Daycare Worker
Mt. Prospect Park District
Mt. Prospect, IL
07.2018 - 08.2018
- Providing care for children from age 9 months - 7 years old
- Grooming, feeding, changing diapers
- Developing and encouraging age-appropriate learning and socialization
- Maintain a safe workplace by monitoring children for health, behavioral, and emotional issues and reporting concerns to staff and/or parents
- Helping children discover new interests by introducing them to art, music, sports, etc
Cashier
Pesche's Flowers
Des Plaines, IL
04.2018 - 06.2018
- Handle cash, credit or check transactions with customers
- Scan goods and collect payments
- Ensure customers are satisfied with visit
- Packing plants into boxes for customers
- Maintain clean and tidy checkout areas
- Make sales referrals, cross-sell products and introduce new ones
- Pleasantly deal with customers to ensure satisfaction
Education
Associates Degree -
Oakton Community College
Des Plaines, IL02.2025
High School Diploma -
Maine West High School
Des Plaines, IL05.2019
Skills
- Basic Math
- Time Management
- Customer Service
- Telephone Etiquette
- Point of Sale Systems (POS)
- Positive Attitude
- Product Knowledge
- Written and Verbal Communication
- Punctuality
- Sales
- Flexibility
- Efficiency
- Basic (PC) Computer Knowledge
- Attention to Detail
- Delegation
- Store maintenance
- Opening and closing coordination
- Drawer counting
- Cash handling
- Team member development
- Cash handling accuracy
- Product ordering
- Team training and development
- Staff training
- Training and mentoring
- Task delegation
- Customer service
- Inventory monitoring
- Customer service management
- Store recovery processes
Timeline
Key Carrier/Manager
Olson's Ace Hardware
09.2018 - Current
Child Daycare Worker
Mt. Prospect Park District
07.2018 - 08.2018
Cashier
Pesche's Flowers
04.2018 - 06.2018
Associates Degree -
Oakton Community College
High School Diploma -
Maine West High School