Melanie Gonzalez
Mesquite,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Accounts Payable
Filtration Plus
12.2022 - Current
- Maintained up-to-date customer records, facilitating accurate invoicing and prompt payment receipt.
- Managed a high volume of invoices, prioritizing payment schedules to optimize cash flow and maintain strong vendor relations.
- Provided exceptional customer service to both internal departments and external clients regarding billing inquiries or disputes resolution.
- Supported month-end closing activities, ensuring accuracy in financial records and adherence to deadlines.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
Merchendiser
American Eagle Outfitters
05.2022 - 12.2022
- Assigned tasks to associates to fit skill levels and maximize team performance
- Enforced customer service standards and resolved customer problems to uphold quality service
- Monitored staff performance and addressed issues
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers
- Kept stockroom orderly, accessible and safe with regular upkeep
- Noticed damaged products and removed from received shipments to be processed for refund or replacement
- Handled employee problems in absence of general manager
- Took care of customer problem escalated by other staff members
- Recruited and trained new employees to meet job requirements.
Sales Associate
Levi Strauss
03.2022 - 06.2022
- Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales
- Built relationships and personalized future client development opportunities by collecting customer data
- Stayed on top of industry-related topics, trends and tools to impact social growth and engagement
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Trained new team members in cash register operation, stock procedures and customer services
- Operated cash register or POS system to receive payment by cash, check and credit card
- Helped customers find specific products, answered questions and offered product advice
- Sold various products by explaining unique features and educating customers on proper application or usage
- Accepted, processed and quickly filled orders.
Education
Associates - Cybersecurity
Eastfield College
Mesquite, TXHigh school -
John horn high school
Mesquite, TX06.2022
Skills
- POS (1 year)
- Social Media Management ( 1 year)
- Shift Management (Less than 1 year)
- Merchandising (Less than 1 year)
- Cash Handling (1 year)
- People Skills (2 years)
- Customer service ( 2 years)
- Communication skills
- Microsoft Word (1 year)
- Spanish (10 years)
- Bilingual
- Quickbooks (1 year)
Assessments
- Work style: Professionalism, Proficient, 08/01/22, Tendency to be accountable, professional, open to feedback, and act with integrity at work
- Retail customer service, Proficient, 03/01/22, Responding to customer situations in a retail setting
Personal Information
Relocation: Anywhere
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Accounts Payable
Filtration Plus
12.2022 - Current
Merchendiser
American Eagle Outfitters
05.2022 - 12.2022
Sales Associate
Levi Strauss
03.2022 - 06.2022
Associates - Cybersecurity
Eastfield College
High school -
John horn high school