Kyle Buchanan
Mesquite,TX
Summary
Dynamic Assistant Manager at Konny's Car Wash with proven expertise in customer relationship management and site operations. Recognized for generating repeat business through exceptional service and drive success in fast-paced environment. Skilled in team leadership and money handling, fostering a positive work environment while achieving performance goals. Experience in mentoring team members with safety first and providing quality services.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Konny's Car Wash
03.2023 - Current
- Began as Crew Lead and moved up to Assistant Manager in less than eight months, as I offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitor cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Complete regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generate repeat business through exceptional customer service.
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Open and close location and monitor shift changes to uphold successful operations strategies and maximize business success.
- Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
Gas Station Attendant
Racetrac
08.2022 - 02.2023
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Facilitated sales of services and goods.
- Maintained clean and orderly work station, including sanitizing kitchen.
- Cleaned up gas and other spills in accordance with spill procedures.
- Followed safety protocols while working, avoiding accidents and injuries.
- Held Food Safe Certificate, as I cooked in kitchen and re-stocked fresh food made on-site.
- Removed safety hazards, soiled items, and trash from customer areas, kitchen and cooler.
- Learned the lottery system and helped customers with ticket processing with sales and payments.
Cashier
Brookshire's Grocery
09.2021 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times including stocker, bagger and facing shelves.
- Performed cash, card, and check transactions to complete customer purchases.
Electronics Associate
Walmart
08.2020 - 05.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Checked to see if requested items were available from store's inventory.
- Processed credit and debit card payments to complete customer buying experience.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Kaufman High School
Kaufman, TX05-2022
Skills
- Sales monitoring
- Reporting and documenting
- Adaptability and flexibility
- Customer relationship management (CRM)
- Task delegation
- Workplace safety compliance
- Inventory management
- Problem-solving
- Retail operations
- Customer rapport
- Employee supervision
- Team leadership
- Money handling
- Training new employees
Timeline
Assistant Manager
Konny's Car Wash
03.2023 - Current
Gas Station Attendant
Racetrac
08.2022 - 02.2023
Cashier
Brookshire's Grocery
09.2021 - 07.2022
Electronics Associate
Walmart
08.2020 - 05.2021
High School Diploma -
Kaufman High School