MELANIE GULLA
Bancroft
CLEMENTON,NJ
18
years of professional experience
Aspired to engage in a role that showcases strong interpersonal communication and leadership skills, committed to enhancing the well-being of others daily.
Work History
Direct Support Professional
2 Years 11 Months- Provided personalized support to individuals with developmental disabilities, enhancing daily living skills and independence.
- Collaborated with interdisciplinary teams to develop and implement individualized support plans tailored to client needs.
- Monitored client progress, documenting behavioral changes and adjusting care strategies as necessary for optimal outcomes.
- Trained and mentored new staff on best practices in direct support, fostering a culture of teamwork and collaboration.
CUSTOMER SERVICE MANAGER
14 Years 8 Months- Supervising the daily operations of the customer service department
- Creating a reliable customer loyalty program
- Setting customer service goals for team members and helping them reach those goals
- Interacting with customers and handling customer queries and complaints in a timely manner
- Maintaining relationships with profitable customers
- Making weekly and monthly reports and surveys
- Staying current on the latest industry trends and techniques
Education
High School Diploma
Graduated with Honors
Skills
I am an outgoing
determined
loyal
organized
and a focused employee. I like to make sure all tasks are completed to the best of my ability. I am eager to learn
gather appropriate information
and apply such information to help myself and the staff succeed. Communication is key I like to keep open communication between myself
office manager
and staff to allow for us to be an
COMMUNICATION
When it comes to communication I am an active listener and give feedback when presented opportunity. I am aware of what I say and how I say it or even when in written communication. I am confident in when I speak and open minded when I speaking or listening. My communication is always with care and empathy and I want to make sure my words are heard and felt and that customers understand I am listening to them and hearing there concerns. I like to communicate I am here to help them in any way possible.
Timeline
Direct Support Professional
Bancroft
09.2023 - CurrentRead More
CUSTOMER SERVICE MANAGER
SHOPRITE
01.2009 - 09.2023Read More
PALMYRA HIGH SCHOOL
High School Diploma
Read More