Melanie Gurrusquieta

• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

• Developed positive relationships with regular customers through friendly conversation..
• Worked with multiple tables at a time, which taught me to work well under pressure and with multiple responsibilities

• Documented notes during patient visits.
• Educated patients about medications, procedures and physician's instructions.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Measured vital signs and took medical histories to prepare patients for examination.
• Collected, labeled and stored laboratory specimens properly prior to testing such as drawing blood, doing pregnancy tests
• Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
• Administered shots to patients

The only reason I had to leave early was because I left on my church mission earlier than I had expected

• Assisted in developing survey instruments, focus group protocols, and other data collection tools.
• Delivered research findings in presentations, papers and spreadsheets to stakeholders.
• An incredible experience where we competed with our research and won 2nd place at BYU

• Worked closely with a small group where we all did a bit of everything to ensure the best customer experience

• Greeted guests and sat customers at tables or in waiting areas.