Melanie Guthrie
Athens,TX
Summary
Self-motivated, detail-oriented, goal-driven, with strong customer service experience. Specific skills include, knowledge of Microsoft programs, time-management and excellent written/verbal communication.
Overview
16
16
years of professional experience
Work History
Behavioral Support Specialist QMHP
Arrow Child and Family Ministries
Tyler, TX
09.2023 - Current
- Conduct regularly scheduled client visits in the home and community.
- Provide trauma informed services to all clients and families.
- Provide support services in accordance with the client’s Individualized Treatment Plan.
- Provide services in accordance with program specified curriculums.
- Document the provision of all services in Arrow’s electronic client record and in accordance with Arrow and payor standards.
- Document services provided with the understanding that all clinical notations are considered legal documents and can be used in a court of law. All documentation should be true and accurate and under no circumstance falsified in any manner.
- Participate in ongoing trainings and supervisions.
- Provide crisis intervention to family 24/7 as needed.
- Participate in an on-call rotation with other team members as indicated by program.
- Maintain a manageable caseload to ensure outcomes and practice requirements are met while taking into consideration the level of care of clients served.
- Completes and maintains CANS certification.
- May be required to drive ACFM vehicles, be insurable with our auto insurance provider, and complete Arrow’s vehicle training.
- Perform all duties within contract, state and federal regulations, Arrow policy, and COA standards.
FBSS Caseworker III
Department of Family and Protective Services
Athens, TX
05.2019 - 02.2023
- Offered assistance to families in need
- Documented all contacts
- Specific Deadlines to meet per state requirements
- Accessed child safety
- Made crucial decisions in a moments time
- Attention to detail required
Document Specialist
Document Solutions
Athens, TX
07.2017 - 05.2019
- Corrected errors in the specific program for Xerox
- Attention to detail required
- Helped customers daily with Xerox machines
- Maintained the Xerox program and made sure it worked properly
- Fixed machines that were not connecting to our network
HR and Accounting Administrator
Servpro of Mesquite
Forney, TX
09.2016 - 07.2017
- Maintain accurate records in Quickbooks
- Create financial reports and perform analysis
- Complete accounts payable and receivable activities
- Prepare and maintain cash management reports
- Coordinate and administer payroll
- Provide HR Administrative support
- Complete and document HR compliance
Executive Administrative Assistant
DeBerry Funeral Directors
Denton, TX
12.2009 - 08.2015
- Worked with Quickbooks to post payments and send out statements
- Wrote/published obituaries for families in newspapers
- Responsible for taking payment and writing receipts
- Created and maintained relationships with families and surrounding businesses
- Responsible for starting and completing death certificates with the state
- Answered phone calls and directed them appropriately
- Performed duties involving record filing and retrieval and assisting with the filing of documents
- Made bank deposits on a daily basis
Education
Bachelor of Business Administration - Finance
Texas Woman's University
Denton, TX01.2009
Associates - Business Administration
Navarro College
Corsicana, TX01.2006
Skills
Knowledge of Microsoft programs
Time-management
Excellent written/verbal communication
Timeline
Behavioral Support Specialist QMHP
Arrow Child and Family Ministries
09.2023 - Current
FBSS Caseworker III
Department of Family and Protective Services
05.2019 - 02.2023
Document Specialist
Document Solutions
07.2017 - 05.2019
HR and Accounting Administrator
Servpro of Mesquite
09.2016 - 07.2017
Executive Administrative Assistant
DeBerry Funeral Directors
12.2009 - 08.2015
Bachelor of Business Administration - Finance
Texas Woman's University
Associates - Business Administration
Navarro College