MELANIE GUTIERREZ
Corpus Christi,TX
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Dillards Department Store
11.2023 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Sales Consultant
Beck & Masten Buick GMC
08.2022 - 07.2023
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Managed over 50 customer calls per day.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts
- Negotiated purchase prices and explained sales, warranty and optional products.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Attended telephone skills and program information training sessions to boost aptitude.
Sales Consultant
Team Chevrolet Buick GMC
08.2017 - 08.2022
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Provided sales and customer service assistance to walk-in traffic
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Attended telephone skills and program information training sessions to boost aptitude.
Education
High School Diploma -
Alice High School
Alice, TXSkills
- Sales and Marketing
- Customer Relationship Management
- Product and Service Knowledge
- Data Entry and Records Management
- Answering Telephones
- Microsoft Office
- Clerical Experience
- Proficiency with Remote work software
- Virtual meeting facilitation
- Multitasking
- Active Listening
- CRM Software
- Call Control
- Quality Assurance
Accomplishments
- Received General Motors Mark of Excellence Award
Certification
- First Aid/CPR Certified
- Digital Marketing Certification
Timeline
Sales Associate
Dillards Department Store
11.2023 - Current
Sales Consultant
Beck & Masten Buick GMC
08.2022 - 07.2023
Sales Consultant
Team Chevrolet Buick GMC
08.2017 - 08.2022
High School Diploma -
Alice High School
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