Melanie Hartvigsen
Nampa,ID
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
8
8
years of professional experience
Work History
Store Manager
Zurcher's
10.2018 - 09.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
PR Consultant
Pure Romance
02.2016 - 12.2019
- Established trust with clients through clear communication and transparent billing practices.
- Improved client satisfaction by providing personalized recommendations and support.
- Managed inventory, maintaining optimal stock levels for regular and new clients.
Education
No Degree - Massage Therapy
Milan Institute
Boise, ID05.2015
High School Diploma -
Borah High School
Boise, ID05.2005
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Team Leadership
- Inventory Management
- Store Merchandising
- Recruitment and hiring
- Supply Ordering
- Work Planning and Prioritization
- Operations Management
Timeline
Store Manager
Zurcher's
10.2018 - 09.2023
PR Consultant
Pure Romance
02.2016 - 12.2019
No Degree - Massage Therapy
Milan Institute
High School Diploma -
Borah High School